General FAQ
Who is TechForGood Australia?
Who is TechForGood Australia?
TechForGood Australia is a B-Corp Certified and carbon-neutral technology supplier that provides high-quality tech products while prioritizing sustainability and social responsibility. We donate 2% of revenue to digital inclusion initiatives run through our Catalysing Connections Program.
Learn moreShipping
What shipping methods do you offer?
What shipping methods do you offer?
We ship all orders via our standard courier service at a flat rate of $15 ex GST, with specialised freight options available for large or heavy items upon request.
When will my order be dispatched?
When will my order be dispatched?
We aim to dispatch all orders within two hours of placement, Monday to Friday (excluding public holidays); orders placed on weekends will be processed on the next business day.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
You can update the delivery address any time before your order ships by calling 1300 375 053; once it’s dispatched, the address can’t be changed.
Do you deliver to PO Boxes?
Do you deliver to PO Boxes?
We don’t deliver to PO Boxes. If you enter a PO Box at checkout, we’ll contact you to provide a physical street address.
Environmental Impact
What is TechForGood’s Carbon emission status?
What is TechForGood’s Carbon emission status?
TechForGood are certified carbon-neutral and offset more than twice our emissions to minimize environmental impact. Our C02 Offsets (as of June 2024) were equivalent to 971 x Melbourne to Perth round trips.
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What steps does TechForGood take to reduce its environmental footprint?
What steps does TechForGood take to reduce its environmental footprint?
TechForGood actively reduces our carbon footprint through responsible sourcing of TCO and epeat certified products, while also offsetting emissions beyond our own carbon output.
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Does TechForGood support circular IT with an e-waste solution?
Does TechForGood support circular IT with an e-waste solution?
TechForGood have partnered with Zolo to offer an e-waste recycling solution, we promote energy-efficient technology (energy star certified), and support initiatives that drive positive environmental change.
Learn moreSocial Impact - Catalysing Connections Program
How does TechForGood support social-benefit procurement through the Catalysing Connections program?
How does TechForGood support social-benefit procurement through the Catalysing Connections program?
2% of every dollar you spend with TechForGood goes toward bridging the digital divide in Australia through our Catalysing Connections program- providing phones, mobile data, and internet connections to underserved and disconnected individuals and communities.
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Who benefits from TechForGood’s social impact initiatives?
Who benefits from TechForGood’s social impact initiatives?
Our Catalysing Connections program supports First Nations people, low-income or rural communities, people with disabilities or chronic health conditions, seniors over 65, migrants, refugees, and domestic violence survivors.
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How do I register my Charity as a beneficiary of the Catalysing Connections program?
How do I register my Charity as a beneficiary of the Catalysing Connections program?
We are looking for Charities who can help us bridge the digital divide – if your charity has access to people and communities who could benefit from mobile phones , data and internet connectivity, then please fill out our form and apply to be part of our Catalysing Connections program.
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How can I contribute to the Catalysing Connections program as a business?
How can I contribute to the Catalysing Connections program as a business?
You can support the program by sourcing your tech supplies through TechForGood, donating directly, or by spreading awareness about our program and digital inclusion.
Learn moreEthical Technology Procurement: B Corp / Social Traders / B-Commerce
What does it mean that TechForGood is a B Corp Certified company?
What does it mean that TechForGood is a B Corp Certified company?
Being B Corp Certified means TechForGood meets high standards of social and environmental performance, transparency, and accountability. We are committed to ethical business practices that benefit both people and the planet.
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What does it mean that TechForGood is a Social Traders Certified company?
What does it mean that TechForGood is a Social Traders Certified company?
Social Traders offer a double badge of certification and verification—the highest standard in the Australian market, aiming to de-risk social enterprise procurement.
TechForGood, have maintained our Social Traders certification for over 3 years. This achievement as a certified social enterprise, underscores our commitment to growing the scope of social procurement and brings us closer to a community of businesses collaborating to effect change.
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How does TechForGood support businesses with B-Commerce technology procurement?
How does TechForGood support businesses with B-Commerce technology procurement?
TechForGood provides scalable tech solutions for businesses, helping them meet ESG goals while ensuring high-quality, business-grade technology at competitive prices. Our B-Commerce model leverages your purchasing power for social and environmental good - putting the B-for Benefit into every transaction.
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Does TechForGood offer Telco Solutions?
Does TechForGood offer Telco Solutions?
For mission-aligned organisations, the TechForGood and Goodtel partnership delivers a complete tech and telco solution, allowing your business to find a single-source solution for ethical technology and teleco needs. This partnership allows you to align procurement with social and environmental values while receiving fit-for-purpose devices and software.
Ordering
Can I cancel my order?
Can I cancel my order?
You can cancel your order free of charge any time before we dispatch it—since we aim to ship within two hours of order placement, please contact us immediately at 1300 375 053 or hello@techforgood.com.au to cancel
If it’s already on its way, you can’t cancel the shipment—but you may return unwanted items within 14 days of delivery under our change-of-mind returns policy (original sealed packaging required; restocking fees may apply)
Returns & Exchanges
How long do I have to return an item?
How long do I have to return an item?
You have 14 days from the date of delivery to request a return, as long as the item is unused, unworn, and in its original sealed packaging with proof of purchase.
How do I start a return?
How do I start a return?
Email hello@techforgood.com.au to request a return. We’ll send you a prepaid return label and instructions—returns sent without approval won’t be accepted.
Who pays for return shipping?
Who pays for return shipping?
For change-of-mind returns, you cover the shipping cost. If an item is defective or we sent the wrong product, we’ll cover return postage once your claim is approved.
Are there any restocking fees?
Are there any restocking fees?
Change-of-mind returns may incur a handling or restocking fee of $50 per product or 10% of the product price, plus any delivery costs.
What if my item arrives damaged?
What if my item arrives damaged?
Inspect your order on delivery and contact us immediately at hello@techforgood.com.au if it’s defective, damaged, or incorrect so we can make it right
Refunds
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days.
What if I don’t see my refund?
What if I don’t see my refund?
If more than 15 business days have passed since approval and you haven’t received your refund, please email hello@techforgood.com.au for assistance.
Warranty & Manufacturer Claims
How do I make a warranty claim?
How do I make a warranty claim?
If you discover a fault more than 14 days after delivery, contact the manufacturer directly with your proof of purchase to lodge your claim. For products not listed on our partner resources, email returns@techforgood.com.au with “warranty” in the subject.
Do I need to register my extended warranty or support plan?
Do I need to register my extended warranty or support plan?
Yes. If you purchased enhanced support, maintenance, or an extended warranty, you must register your product with the manufacturer—TechForGood does not register these entitlements on your behalf.