FAQs About Our Technology Products,
Services & Recover-E

TechForGood is a B Corp Certified and Carbon Neutral ICT supplier providing hardware, cloud licensing, enterprise software renewals, professional services, and secure asset disposal through Recover-E. As a certified Social Enterprise, we reinvest at least 50% of organisational profit into social impact — and 100% of Recover-E profit directly funds Catalysing Connections, our program helping bridge Australia’s digital divide.

We deliver end-to-end ESG-aligned ICT procurement, including:

• IT Hardware (from desktops to the cloud)
• Microsoft CSP
• Enterprise Software Licensing, Maintenance & Support contracts
• ESG ICT Procurement-as-a-Service
• Secure, Sustainable IT Asset Disposal via Recover-E

Anyone can purchase from our website, but all orders are supplied under business-to-business (B2B) terms.
We operate as a Business Reseller, so pricing, warranty, and returns follow commercial standards rather than retail consumer rules.

We’re based in Melbourne, Victoria, and ship throughout Australia via our certified national distribution network.

No — we operate online and ship directly from Australian distribution partners to reduce overheads, emissions, and packaging waste.

Email hello@techforgood.com.au, useRequest a Quote on our site, or request quotes directly through your Business Portal

Yes — approved customers can apply for a TechForGood Business Account.
Email finance@techforgood.com.au or complete the online form.

Yes.

• We can source almost any product from our partner brands.
• Embed customers can access products non TechForGood partner brands.

Yes — hardware installation, configuration, and ESG-aligned procurement consulting through our Switch, Enhance, and Embed models. (We don’t currently perform data migrations or software deployments.)

Once your order has shipped, you’ll receive an email with tracking details.
Business customers can also track orders directly through their Business Portal for real-time updates.

Yes — reporting depends on your program:

• Switch: invoices serve as verified ESG evidence.
• Enhance: transaction-level ESG/carbon reporting with offsets in your name.
• Embed: enhanced ESG assurance and integrated vendor reporting.

Shipping is charged at a flat rate of $25 ex GST, or free for business orders over $1,000. All prices exclude GST.

Large or custom orders may incur additional freight costs — we’ll always confirm any extra charges before dispatch.

Orders placed Mon–Fri (before 12pm) are usually dispatched the same or next business day.
Weekend and public-holiday orders are processed the next business day.

We ship directly from our Australian distribution partners rather than a central warehouse. This reduces freight kilometres, lowers emissions, and helps your technology arrive faster and with a smaller carbon footprint.

Yes — we deliver to business addresses throughout Australia. Unfortunately, we can’t deliver to PO Boxes or Parcel Lockers as most items are shipped via commercial carriers.

If no one is available to receive delivery during business hours, a redelivery fee of $25 ex GST may apply for each subsequent attempt. We recommend using a business address where someone can sign for deliveries.

Once your order has been dispatched, we’re unable to change the delivery address. If you need to amend the address before dispatch, please contact hello@techforgood.com.au or call 1300 375 053 as soon as possible.

Yes — tailgate assist, above-street-level, or complex deliveries can be arranged.
Please note these may attract additional fees and must be quoted in advance.

Occasionally, a product may be temporarily out of stock.
If the item is expected to arrive at our distribution centre from the manufacturer within 10 working days, we’ll notify you and automatically ship it once stock arrives.
If the delay is expected to exceed two weeks, we’ll contact you to confirm whether you’d like to:

• Keep your order open and ship once stock becomes available, or
• Request a full refund instead.

This ensures you always have a clear choice — no waiting indefinitely for stock updates.

Shipping fees are non-refundable for change-of-mind returns. However, if you receive incorrect or damaged goods, any freight charges will be refunded as part of your return resolution.

You have 7 days from receiving your item to request a return. To be eligible, the product must be unused, in the same condition you received it, and still in its original sealed packaging. You’ll also need proof of purchase.

Email returns@techforgood.com.au with your order number and reason for return. We’ll confirm the correct warehouse address (based on where your item was dispatched) and send you a return shipping label and instructions. Items sent back without prior approval can’t be accepted.

TechForGood supplies ICT products under business (B2B) terms.
Change-of-mind returns, cancellations, and exchanges aren’t automatically accepted and are assessed case by case.
Retail consumer entitlements under the ACL don’t automatically apply to business purchases.

Yes — change-of-mind returns are accepted within 7 days of delivery if the product remains sealed and in original packaging. A 10% handling or restocking fee applies, plus delivery costs. You’re responsible for the cost of return freight, and the product remains your liability until it’s received by our warehouse.

Please check your order when it arrives and contact returns@techforgood.com.au immediately if something isn’t right. We’ll assess the issue and organise a replacement, repair, or refund as quickly as possible.

• Custom or special-order items
• Software licences, maintenance agreements, warranties
  (Software cancellations may incur a $625 ex GST admin fee + remaining contract value.)

Unfortunately, we can’t accept returns or refunds on sale items or gift cards.

The quickest way is to return the item you have and place a new order for the product you prefer. Once your return is approved and received, we’ll issue your refund.

Once your return is received and inspected, we’ll confirm if it’s approved. Approved refunds are processed to your original payment method within 10 business days. Your bank or credit-card provider may take additional time to post the funds. If more than 15 business days have passed since approval, please contact returns@techforgood.com.au.

No — products are covered by each manufacturer’s warranty and support process.

If your item is Dead on Arrival (DOA), please email returns@techforgood.com.au within 7 days of receiving it. We’ll help you lodge a DOA claim with the manufacturer.
Depending on the manufacturer’s policy, they may repair, replace, or credit the item.
After 7 days, all warranty claims must be made directly with the manufacturer.

• Within 7 days of delivery (DOA): Email returns@techforgood.com.au with “Warranty” in the subject line, including your proof of purchase and product details.
• After 7 days: Contact the manufacturer directly using the warranty resource links provided on our Warranty Policy page. This is usually the fastest way to have your claim processed.

If you purchased enhanced support, maintenance, or extended warranty, you’ll need to register it directly with the manufacturer.

All warranty repairs and replacements are managed by the product manufacturer or their authorised service centre. TechForGood assists by providing proof of purchase, support contacts, and manufacturer information, but we don’t perform repairs or replacements ourselves.

Warranty terms and durations vary by manufacturer and product line — typically between 12 months and 3 years for business-grade hardware. For details, refer to the manufacturer’s official warranty information or the table on our Warranty Policy page.

If your warranty period has expired, repairs or replacements may still be possible at cost through the manufacturer’s service network. We can help connect you to the correct channel for paid repair services.

ACL consumer guarantees don’t generally apply to B2B purchases.
Where they do apply, TechForGood’s liability is limited to the maximum extent permitted by law.

Yes — but please note that our returns and warranty terms follow commercial supplier standards, not retail ones. This means retail buyers using this site do so under B2B conditions and must direct warranty claims to the manufacturer.

You’ll find warranty links and contact details for all our partner manufacturers (Acer, Dell, HP, Lenovo, Apple, Microsoft, and more) on the Warranty Policy page.
If your product or brand isn’t listed, email returns@techforgood.com.au and we’ll assist.

We’re Carbon Neutral through NetNada, offsetting 100% of operational emissions each year.
In FY25, we retired 306.47 tCO2e across verified global projects.

Every product we sell is eligible for Recover-E.

Yes — all TechForGood operations, including shipping, are carbon neutral. We offset emissions we can’t yet eliminate directly, and we reduce freight kilometres by shipping straight from Australian distribution partners instead of warehousing stock.

Recover-E is our ISO-certified IT asset recovery service. We securely collect retired devices, erase all data to global standards, and ensure everything is recycled through R2v3 and ISO 14001 certified downstream partners — preventing e-waste and supporting a circular ICT economy.

We’re proud to be triple-certified:

• Certified B Corporation® – meeting global standards for social and environmental performance.
• Certified Social Enterprise – verified by Social Traders for directing more than 50% of profit to impact.
• Carbon Neutral Certified – independently assessed and verified through NetNada.

Recover-E is our dedicated social procurement engine — with 100% of Recover-E profit reinvested into Catalysing Connections. It is an ISO-certified IT asset recovery service for secure data wiping and sustainable e-waste processing — delivering traceable ESG outcomes.

Every device is wiped or destroyed in line with ISO 27001-certified processes. We use certified software erasure (Blancco), NSA-grade degaussing, or physical shredding depending on asset type. You receive a certificate of data sanitisation for every device, giving you a full audit trail for compliance and peace of mind.

Once data is securely removed, all assets are processed through R2v3 and ISO 14001-certified downstream recycling partners. Components and materials are ethically recovered, keeping e-waste out of landfill and supporting Australia’s circular ICT economy.

Where devices are serviceable and meet compliance standards, Recover-E securely wipes and resells them through approved channels. 100% of Recover-E profit is reinvested into Catalysing Connections, extending both the life of the technology and its positive social impact.

Free services often lack certification, secure erasure, or traceable reporting — creating data, compliance, and reputational risks. Recover-E provides enterprise-grade assurance with certified processes and audit-ready documentation.

Recover-E operates under a fully audited framework that includes:

• ISO 27001 – Information Security Management (data wiping and custody).
• ISO 14001 – Environmental Management (sustainable recycling).
• R2v3 – Responsible Recycling Standard.
• Certified B Corporation® – independently verified social and environmental performance.
• Social Traders Certified Social Enterprise – recognised for reinvesting profit into social good.
• Carbon Neutral Certified (NetNada) – ensuring climate accountability across operations.

Yes. Every Recover-E engagement includes ESG-ready reporting that aligns with recognised Australian and global standards, including ASRS (Australian Sustainability Reporting Standards) and NGERS (National Greenhouse and Energy Reporting Scheme). Each report details data sanitisation outcomes, landfill diversion, and estimated carbon savings, giving you audit-ready evidence for ESG disclosures and procurement compliance.

Yes — Recover-E offers secure on-site pickup and logistics across all Australian states and territories. Our team coordinates collection, chain of custody, and certified processing regardless of your organisation’s size or location.

Recover-E supports businesses, government departments, and not-for-profits that need compliant IT asset disposal, data-security assurance, and ESG reporting — from single-site offices to large enterprise environments.

Simply complete the online Recover-E Form with your asset details, or contact us at hello@techforgood.com.au / 1300 375 053. We’ll provide a transparent quote and confirm your collection date.

Being a B Corp means TechForGood has undergone an independent audit of our social and environmental performance through the B Impact Assessment. This certification provides external assurance that our governance, supply chain, and community practices meet verified levels of accountability and transparency.

We conduct due diligence under our Ethical Procurement Framework, including modern slavery declarations, supplier code-of-conduct checks, and compliance with the Australian Modern Slavery Act.

ESG (Environmental, Social and Governance) assessments evaluate the ethical, social, and environmental performance of suppliers. TechForGood conducts an annual ESG audit across our key supply chain to assess sustainability credentials, labour practices, data protection, and governance transparency. This audit process provides clients with independent assurance that their ICT spend aligns with responsible business practices and emerging compliance frameworks.

Yes — we run an annual ESG audit assessing environmental management, information security, labour practices, and governance alignment.

The B Impact Assessment helps us identify strengths and areas for improvement across governance, environment, workers, community, and customers. It’s an independently verified framework that drives continuous improvement rather than a one-time certification.

It reduces compliance risk and accelerates progress toward ESG and social procurement targets through assured, transparent supplier practices.

We reinvest at least 50% of TechForGood’s organisational profit into social and environmental programs — 100% of all Recover-E profit is directed to Catalysing Connections, providing digital access to people who need it most.

Through four initiatives:

• Catalysing Connections
• Recover-E
• Employment Pathways
• Carbon Offsets

We work with trusted community partners across Australia — including charities supporting women returning to work, families in crisis, regional communities, and Indigenous land management organisations.

Via our annual Impact Report — tracking Human Connections created, tCO₂-e offset, and employment hours generated.

It’s our goal to enable one million meaningful digital connections by 2030 through devices, connectivity, and inclusive employment.

Yes. TechForGood is proudly:

• Certified B Corporation®
• Certified Social Enterprise (Social Traders)
• Carbon Neutral Certified (NetNada)