TechForGood is a B Corp Certified and carbon-neutral ICT supplier. We provide new IT hardware, cloud licensing, enterprise software renewals, professional services, and secure IT asset recovery through Recover-E.

As a certified Social Enterprise, we reinvest at least 50% of our profits into our Social Impact Programs, such as Catalysing Connections — helping bridge Australia’s digital divide. Program names and focus areas may evolve as our impact work grows.

We offer end-to-end ICT procurement and lifecycle solutions, including:

• Business-grade laptops, desktops, monitors, and accessories
• Enterprise networking and infrastructure hardware
• Microsoft, Adobe, and other major vendor cloud licensing
• Professional ICT consulting under our Switch, Enhance, and Embed models
• Secure and sustainable IT asset disposal via Recover-E

All transactions are backed by audit-ready ESG and compliance reporting to help organisations meet sustainability and governance standards.

Anyone can technically purchase from our website; however, all orders are governed by business-to-business (B2B) terms and conditions.

TechForGood operates as a Business Reseller, supplying ICT products and services to organisations, government, and not-for-profits.

This means that while individuals can place an order online, business supply standards apply — including pricing, warranty, and returns policies designed for commercial procurement rather than retail consumer sales.

We’re based in Melbourne, Victoria, and ship throughout Australia via our certified national distribution network.

No — we keep our operations lean and efficient to reduce overheads, minimise emissions, and maintain competitive pricing.

Products are dispatched directly from our Australian distribution partners to reduce freight kilometres and packaging waste.

You can request a quote by emailing hello@techforgood.com.au or by using the Request a Quote link on our website.

Registered business customers can also request quotes directly through their Business Portal.

Yes. Approved business customers can apply for a TechForGood Business Account with credit terms.
To apply, email finance@techforgood.com.au or complete the Business Account Application Form on our website.

We can source additional products and brands for customers in our Embed Program.

For all other customers, sourcing is available for our partner brands — and within those partnerships, we can source almost any product in the Australian ICT distribution network.
This ensures every order remains within our verified ESG and compliance framework.

Yes. We provide hardware installation and configuration services, as well as ESG-aligned procurement consulting through our Switch, Enhance, and Embed models.

We do not currently perform data migrations or software deployments.

Once your order has shipped, you’ll receive an email with tracking details.

Business customers can also track orders directly through their Business Portal for real-time updates.

Yes — the level of reporting depends on your TechForGood program:

• Switch customers can use their TechForGood invoices as verified evidence of ESG-aligned purchasing, supported by our B Corp, Social Enterprise, and Carbon Neutral certifications.
• Enhance customers receive bespoke ESG and carbon reports at the transaction level, with offsets allocated in their organisation’s name.
• Embed customers receive enhanced ESG assurance and can integrate their own vendor mix into our audit-ready reporting framework.

Shipping is charged at a flat rate of $25 ex GST, or free for business orders over $1,000. All prices exclude GST.

Large or custom orders may incur additional freight costs — we’ll always confirm any extra charges before dispatch.

Orders placed Monday to Friday are usually dispatched the same or next business day.
Weekend and public holiday orders are processed on the next business day.

Delivery times depend on your location and carrier availability — we’ll send tracking details once your order is on its way.

We ship directly from our Australian distribution partners rather than a central warehouse.

This reduces freight kilometres, lowers emissions, and helps your technology arrive faster and with a smaller carbon footprint.

Yes — we deliver to business addresses throughout Australia.

Unfortunately, we can’t deliver to PO Boxes or Parcel Lockers as most items are shipped via commercial carriers.

If no one is available to receive delivery during business hours, a redelivery fee of $25 ex GST may apply for each subsequent attempt.

We recommend using a business address where someone can sign for deliveries.

Once your order has been dispatched, we’re unable to change the delivery address.

If you need to amend the address before dispatch, please contact hello@techforgood.com.au or call 1300 375 053 as soon as possible.

Yes — tailgate assist, above-street-level, or complex deliveries can be arranged.

Please note these may attract additional fees and must be quoted in advance.

Occasionally, a product may be temporarily out of stock.
If the item is expected to arrive at our distribution centre from the manufacturer within 10 working days, we’ll notify you and automatically ship it once stock arrives.
If the delay is expected to exceed two weeks, we’ll contact you to confirm whether you’d like to:

• Keep your order open and ship once stock becomes available, or
• Request a full refund instead.

This ensures you always have a clear choice — no waiting indefinitely for stock updates.

Shipping fees are non-refundable for change-of-mind returns.

However, if you receive incorrect or damaged goods, any freight charges will be refunded as part of your return resolution.

You have 7 days from receiving your item to request a return. To be eligible, the product must be unused, in the same condition you received it, and still in its original sealed packaging. You’ll also need proof of purchase.

Email returns@techforgood.com.au with your order number and reason for return. We’ll confirm the correct warehouse address (based on where your item was dispatched) and send you a return shipping label and instructions. Items sent back without prior approval can’t be accepted.

TechForGood is a Business Reseller, not a retail store. We supply ICT products and services primarily to organisations purchasing for commercial use.

Because we operate under standard business supply terms, different conditions apply compared to traditional retail purchases:

• Business (B2B) transactions follow commercial supplier standards used across the ICT industry. This means change-of-mind returns, cancellations, and exchanges are not automatically accepted and are assessed on a case-by-case basis.
• Retail (B2C) consumer protections — such as those under Australian Consumer Law for general retail purchases — do not automatically apply to business-to-business transactions.

If you’ve purchased as an individual through our online store, we’ll always act fairly and in good faith, but please note that TechForGood’s return terms reflect those of a certified business supplier, not a consumer retailer.

Yes — change-of-mind returns are accepted within 7 days of delivery if the product remains sealed and in original packaging. A 10% handling or restocking fee applies, plus delivery costs. You’re responsible for the cost of return freight, and the product remains your liability until it’s received by our warehouse.

Please check your order when it arrives and contact returns@techforgood.com.au immediately if something isn’t right. We’ll assess the issue and organise a replacement, repair, or refund as quickly as possible.

Certain products are non-returnable, including:

• Custom or special-order items
• Perishable or personal goods (e.g., food, plants, or beauty products)
• Hazardous materials, flammable liquids, or gases
• Electronic products such as software licences, maintenance agreements, and warranties

Software licences and digital services are final sale items. Early cancellation of software or maintenance agreements may incur a $125 ex GST administration fee plus any remaining contract value.

Unfortunately, we can’t accept returns or refunds on sale items or gift cards.

The quickest way is to return the item you have and place a new order for the product you prefer. Once your return is approved and received, we’ll issue your refund.

Once your return is received and inspected, we’ll confirm if it’s approved. Approved refunds are processed to your original payment method within 10 business days. Your bank or credit-card provider may take additional time to post the funds. If more than 15 business days have passed since approval, please contact returns@techforgood.com.au.

No. As a Business Reseller, TechForGood supplies products that are covered by each manufacturer’s own warranty. We don’t issue or manage independent warranties — all claims are handled under the manufacturer’s terms and support process.

If your item is Dead on Arrival (DOA), please email returns@techforgood.com.au within 7 days of receiving it. We’ll help you lodge a DOA claim with the manufacturer.
Depending on the manufacturer’s policy, they may repair, replace, or credit the item.
After 7 days, all warranty claims must be made directly with the manufacturer.

• Within 7 days of delivery (DOA): Email returns@techforgood.com.au with “Warranty” in the subject line, including your proof of purchase and product details.
• After 7 days: Contact the manufacturer directly using the warranty resource links provided on our Warranty Policy page. This is usually the fastest way to have your claim processed.

If you purchased enhanced support, maintenance, or an extended warranty, it’s your responsibility to register your product directly with the manufacturer. TechForGood does not register warranty entitlements on behalf of customers.

All warranty repairs and replacements are managed by the product manufacturer or their authorised service centre. TechForGood assists by providing proof of purchase, support contacts, and manufacturer information, but we don’t perform repairs or replacements ourselves.

Warranty terms and durations vary by manufacturer and product line — typically between 12 months and 3 years for business-grade hardware. For details, refer to the manufacturer’s official warranty information or the table on our Warranty Policy page.

If your warranty period has expired, repairs or replacements may still be possible at cost through the manufacturer’s service network. We can help connect you to the correct channel for paid repair services.

TechForGood supplies goods strictly on a business-to-business (B2B) basis. This website and our services are intended for business purchasers.
Consumer guarantees under the Australian Consumer Law generally do not apply where goods are acquired:

• for re-supply,
• for use in manufacturing or production, or
• for commercial or non-domestic purposes.

If ACL protections do apply, TechForGood’s liability is limited to the maximum extent permitted by law.

Yes — but please note that our returns and warranty terms follow commercial supplier standards, not retail ones. This means retail buyers using this site do so under B2B conditions and must direct warranty claims to the manufacturer.

You’ll find warranty links and contact details for all our partner manufacturers (Acer, Dell, HP, Lenovo, Apple, Microsoft, and more) on the Warranty Policy page.
If your product or brand isn’t listed, email returns@techforgood.com.au and we’ll assist.

We’re a certified Carbon Neutral company through NetNada, meaning we measure and offset 100% of our operational emissions each year. In FY25, we retired 306.47 tonnes of CO₂e through verified global projects that capture methane, conserve peatlands, and protect forests.

Yes — all TechForGood operations, including shipping, are carbon neutral. We offset emissions we can’t yet eliminate directly, and we reduce freight kilometres by shipping straight from Australian distribution partners instead of warehousing stock.

Recover-E is our ISO-certified IT asset recovery service. We securely collect retired devices, erase all data to global standards, and ensure everything is recycled through R2v3 and ISO 14001 certified downstream partners — preventing e-waste and supporting a circular ICT economy.

We’re proud to be triple-certified:

• Certified B Corporation® – meeting global standards for social and environmental performance.
• Certified Social Enterprise – verified by Social Traders for directing more than 50% of profit to impact.
• Carbon Neutral Certified – independently assessed and verified through NetNada.

Recover-E is TechForGood’s ISO-certified IT asset recovery and e-waste disposal service. It ensures your retired technology is collected, data-sanitised, and recycled to the highest security and environmental standards — all while generating measurable ESG and social impact outcomes.

Every device is wiped or destroyed in line with ISO 27001-certified processes. We use certified software erasure (Blancco), NSA-grade degaussing, or physical shredding depending on asset type. You receive a certificate of data sanitisation for every device, giving you a full audit trail for compliance and peace of mind.

Once data is securely removed, all assets are processed through R2v3 and ISO 14001-certified downstream recycling partners. Components and materials are ethically recovered, keeping e-waste out of landfill and supporting Australia’s circular ICT economy.

Where devices are serviceable and meet compliance standards, Recover-E ensures they are securely wiped and reused through approved channels. Any resale proceeds are reinvested into TechForGood’s social impact programs — extending both the life of the technology and its positive impact.

Free or ad-hoc disposal services often lack certification, data erasure, or traceable reporting. This creates risks for data breaches, non-compliance, and reputational harm. Recover-E provides enterprise-grade assurance — certified data destruction, ESG reporting, and clear documentation you can provide to auditors or stakeholders.

Recover-E operates under a fully audited framework that includes:

• ISO 27001 – Information Security Management (data wiping and custody).
• ISO 14001 – Environmental Management (sustainable recycling).
• R2v3 – Responsible Recycling Standard.
• Certified B Corporation® – independently verified social and environmental performance.
• Social Traders Certified Social Enterprise – recognised for reinvesting profit into social good.
• Carbon Neutral Certified (NetNada) – ensuring climate accountability across operations.

Yes. Every Recover-E engagement includes ESG-ready reporting that aligns with recognised Australian and global standards, including ASRS (Australian Sustainability Reporting Standards) and NGERS (National Greenhouse and Energy Reporting Scheme). Each report details data sanitisation outcomes, landfill diversion, and estimated carbon savings, giving you audit-ready evidence for ESG disclosures and procurement compliance.

Yes — Recover-E offers secure on-site pickup and logistics across all Australian states and territories. Our team coordinates collection, chain of custody, and certified processing regardless of your organisation’s size or location.

Recover-E supports businesses, government departments, and not-for-profits that need compliant IT asset disposal, data-security assurance, and ESG reporting — from single-site offices to large enterprise environments.

Simply complete the online Recover-E | Secure IT Asset Disposal & E-Waste Recycling - TechForGood Form with your asset details, or contact us at hello@techforgood.com.au / 1300 375 053. We’ll provide a transparent quote and confirm your collection date.

Being a B Corp means TechForGood has undergone an independent audit of our social and environmental performance through the B Impact Assessment. This certification provides external assurance that our governance, supply chain, and community practices meet verified levels of accountability and transparency.

We conduct due diligence on every supplier and partner under our Ethical Procurement Framework. This includes modern slavery declarations, supplier code-of-conduct checks, and compliance with the Australian Modern Slavery Act. We work only with distributors and vendors that can demonstrate ethical labour practices and transparent sourcing.

ESG (Environmental, Social and Governance) assessments evaluate the ethical, social, and environmental performance of suppliers. TechForGood conducts an annual ESG audit across our key supply chain to assess sustainability credentials, labour practices, data protection, and governance transparency. This audit process provides clients with independent assurance that their ICT spend aligns with responsible business practices and emerging compliance frameworks.

Yes — through our annual ESG audit program. Each year, TechForGood reviews supplier policies, certifications, and compliance evidence against our Ethical Procurement Framework and B Corp reporting standards. This includes assessing environmental management, information security, diversity and inclusion, and modern slavery compliance. Not all partners are ISO certified, but all are evaluated for alignment with our verified ESG and ethical sourcing criteria.

The B Impact Assessment helps us identify strengths and areas for improvement across governance, environment, workers, community, and customers. It’s an independently verified framework that drives continuous improvement rather than a one-time certification.

Ethical procurement protects your organisation from compliance risks — including modern slavery exposure, data security gaps, and environmental breaches — while helping you meet ESG and social procurement targets. Working with TechForGood means your ICT spend supports assured, transparent, and responsible business practices.

We reinvest at least 50% of our profit into programs that create measurable social and environmental good. Every purchase directly contributes to impact — not just as a donation, but as part of how we operate every day.

Our impact happens through four main initiatives:

1. Catalysing Connections – providing phones, connectivity, and digital access to people who need it most.
2. Recover-E – turning retired IT assets into funding for social programs.
3. Employment Pathways – creating inclusive jobs in the ICT sector for Priority Jobseekers, especially people with disability.
4. Carbon Offsets – supporting global projects that protect ecosystems and reduce emissions.

We work with trusted community partners across Australia — including charities supporting women returning to work, families in crisis, regional communities, and Indigenous land management organisations.

Our outcomes are verified and reported each year through our Impact Report, which tracks the number of Human Connections created, tonnes of carbon offset, and employment hours generated.

It’s our long-term goal: to enable one million meaningful digital connections by 2030 through access to devices, connectivity, and inclusive employment — ensuring technology connects people, not divides them.

Yes. TechForGood is proudly:

• Certified B Corporation®
• Certified Social Enterprise (Social Traders)
• Carbon Neutral Certified (NetNada)