You can cancel your order free of charge any time before we dispatch it—since we aim to ship within two hours of order placement, please contact us immediately at 1300 375 053 or hello@techforgood.com.au to cancel

If it’s already on its way, you can’t cancel the shipment—but you may return unwanted items within 14 days of delivery under our change-of-mind returns policy (original sealed packaging required; restocking fees may apply)

We ship all orders via our standard courier service at a flat rate of $15 ex GST, with specialised freight options available for large or heavy items upon request.

We aim to dispatch all orders within two hours of placement, Monday to Friday (excluding public holidays); orders placed on weekends will be processed on the next business day.

You can update the delivery address any time before your order ships by calling 1300 375 053; once it’s dispatched, the address can’t be changed.

We don’t deliver to PO Boxes. If you enter a PO Box at checkout, we’ll contact you to provide a physical street address.

You have 14 days from the date of delivery to request a return, as long as the item is unused, unworn, and in its original sealed packaging with proof of purchase.

Email hello@techforgood.com.au to request a return. We’ll send you a prepaid return label and instructions—returns sent without approval won’t be accepted.

For change-of-mind returns, you cover the shipping cost. If an item is defective or we sent the wrong product, we’ll cover return postage once your claim is approved.

Change-of-mind returns may incur a handling or restocking fee of $50 per product or 10% of the product price, plus any delivery costs.

Inspect your order on delivery and contact us immediately at hello@techforgood.com.au if it’s defective, damaged, or incorrect so we can make it right

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven’t received your refund, please email hello@techforgood.com.au for assistance.

If you discover a fault more than 14 days after delivery, contact the manufacturer directly with your proof of purchase to lodge your claim. For products not listed on our partner resources, email returns@techforgood.com.au with “warranty” in the subject.

Yes. If you purchased enhanced support, maintenance, or an extended warranty, you must register your product with the manufacturer—TechForGood does not register these entitlements on your behalf.