General Policy
We have a 7-day return policy, which means you have seven (7) days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and still in its original sealed packaging. You’ll also need proof of purchase.
How to Start a Return
To start a return, email returns@techforgood.com.au with your order number and reason for return. We’ll confirm the correct warehouse address (based on where your item was dispatched) and send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Business vs Retail Orders
TechForGood is a Business Reseller, not a retail store. We supply ICT products and services primarily to organisations purchasing for commercial use. Because we operate under standard business supply terms, different conditions apply compared to retail purchases.
- Business (B2B) transactions follow commercial supplier standards used across the ICT industry. Change-of-mind returns, cancellations, and exchanges are not automatically accepted and are assessed on a case-by-case basis.
- Retail (B2C) consumer protections (such as those under Australian Consumer Law for retail purchases) do not automatically apply to business-to-business transactions.
If you’ve purchased as an individual through our online store, we’ll always act fairly and in good faith — but please note that TechForGood’s return terms reflect those of a certified business supplier, not a consumer retailer.
Change-of-Mind Returns
Change-of-mind returns are accepted within seven (7) days of delivery if the product remains sealed and in its original packaging. A 10% handling or restocking fee applies, plus delivery costs. You are responsible for the cost of return freight, and liability for the product remains yours until it is received by our warehouse.
Damages and Issues
Please inspect your order upon arrival and contact returns@techforgood.com.au immediately if an item is defective, damaged, or incorrect. We’ll evaluate the issue and arrange a repair, replacement, or refund as quickly as possible.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or special-order products
- Perishable or personal goods (e.g., food, plants, or beauty items)
- Hazardous materials, flammable liquids, or gases
- Electronic products such as software licences, maintenance agreements, and warranties
Software licences and digital services are final sale items. Early cancellation of software or maintenance agreements may incur a $125 ex GST administration fee plus any remaining contract value. We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return your product and make a new purchase once your return is approved.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund has been approved. Approved refunds are processed to your original payment method within ten (10) business days. Please remember that your bank or credit-card provider may take additional time to post the refund. If more than fifteen (15) business days have passed since your return was approved, please contact returns@techforgood.com.au.
