1. Overview

These Terms govern all dealings with TechForGood Australia (The TFG Co Pty Ltd, ABN 66655012669; ACN 655012669) (“TechForGood”, “we”, “us”, “our”), including the supply of ICT products and services and the use of our website. By using our website, requesting a quotation, or placing an order, you agree to these Terms of Trade (“Terms”).

TechForGood operates as a Business Reseller (B2B supplier). All sales are made under business-to-business supply terms. By purchasing, you acknowledge that your order is being made for business or commercial purposes, not for personal, domestic, or household use.

TechForGood is registered in Victoria, Australia (ACN [insert number]).

2. Australian Consumer Law (ACL)

TechForGood complies with the Australian Consumer Law (ACL), which provides statutory guarantees that cannot be excluded. These guarantees apply only where the purchaser qualifies as a consumer.

You may not be considered a consumer under the ACL if:

• the goods or services are acquired for re-supply;
• the goods are used in manufacturing or production;
• the goods are not ordinarily acquired for personal, domestic, or household use, and the purchase exceeds $100,000 (AUD).

Where the ACL applies, TechForGood’s liability is limited to the extent permitted by law. TechForGood does not manufacture or repair products and does not provide or facilitate manufacturer warranties. All warranty claims must be made directly to the manufacturer in accordance with their published process. Where a refund is legally required under the ACL, TechForGood will meet its obligations by refunding the purchase price to the extent required by law.

Nothing in these Terms excludes or restricts any rights or remedies that cannot be excluded under the ACL.

3. Orders and Acceptance

A quotation, proposal, or statement of work from TechForGood is an invitation to purchase, not a binding offer. A binding contract is formed only when TechForGood accepts your purchase order in writing or by delivering the products or services.

Orders over AUD $1,000 (ex GST) require a valid purchase-order number unless pre-paid. Any amendment or cancellation of a purchase order must be approved by TechForGood in writing.

Only these Terms form part of the agreement. Any terms included in your purchase order or correspondence that conflict with these Terms are not binding unless expressly accepted by TechForGood in writing.

4. Precedence of Documents

If there is any inconsistency between related documents, they apply in the following order of priority:

1. TechForGood’s proposal or quotation
2. The Statement of Work (if applicable)
3. The Project Control Documentation
4. Written correspondence confirmed by TechForGood

5. Prices and Payment

• Unless otherwise stated, all prices are in Australian Dollars (AUD) and exclusive of GST.
• Quoted prices remain valid for 7 days unless otherwise specified.
• Quotes based on foreign-exchange rates will be adjusted at invoicing using the ANZ Bank closing rate from the day before the invoice date.
• Payment terms are cash before delivery, unless otherwise agreed in writing.
• Invoices may be issued electronically and are deemed received on the day of email transmission.
• Discounts are forfeited if payment is not received by the due date.
• Overdue amounts accrue interest at 2% above the ANZ overdraft rate for balances over $100,000.
• All recovery and legal costs for unpaid accounts are payable by the Customer.
• Payment must not be withheld, delayed, or set off against any claim or dispute. All amounts remain due and payable during the resolution of any dispute.

5A. Software and Subscription Termination Fees

Certain software licences, support, maintenance, and subscription services are supplied for a fixed minimum term. If a Customer terminates such an agreement before the end of the fixed term for any reason other than a proven material breach by TechForGood, the Customer agrees to pay:

• all fees due up to the date of termination;
• an early-termination fee equal to the balance of the contract term or the supplier’s cancellation charge (whichever applies); and
• a service-administration fee of AUD $125 (ex GST).

The Customer acknowledges that these charges represent a genuine pre-estimate of costs and loss incurred by TechForGood due to early termination and are not a penalty, to the extent permitted by law. The Customer agrees not to dispute or withhold payment of these amounts once invoiced.

5B. Trading Terms and Credit Review

TechForGood may, at its discretion, grant trading terms or a credit facility to approved Customers. Approval is subject to satisfactory credit assessment and may be withdrawn, reduced, or varied at any time without notice.

TechForGood may at any time:

• require payment in advance;
• suspend further deliveries until outstanding accounts are settled;
• request a personal or director’s guarantee as a condition of continued trading; or
• place the account on hold or terminate credit terms if the Customer fails to comply with payment obligations.

The Customer authorises TechForGood to make credit enquiries and exchange credit information with third parties as reasonably required to assess or manage credit risk. By applying for credit, the Customer consents to TechForGood conducting credit checks and disclosing information to credit-reporting bodies in accordance with the Privacy Act 1988 (Cth).

6. Products, Ownership and Risk

We aim to ensure all product information is accurate, but specifications, availability, and pricing may change without notice. Images and descriptions on our website are for reference and may vary slightly from actual products.

Ownership (Title)

Ownership of all goods supplied remains with TechForGood until full payment of all amounts owing is received. Until title passes, the Customer must keep goods in good condition, clearly identified as TechForGood’s property, and must not sell, pledge, or encumber the goods except in the ordinary course of business.

TechForGood reserves the right to enter the Customer’s premises to recover goods for which payment has not been received in full, to the extent permitted by law. TechForGood may register its security interest under the Personal Property Securities Act 2009 (Cth).

Risk and Insurance

Risk in the goods passes to the Customer upon delivery. TechForGood includes transit insurance for deliveries made to verified business premises. Transit insurance does not apply to residential or third-party delivery locations. Customers are responsible for any additional insurance requirements beyond standard business-premises coverage.

7. Delivery

TechForGood will make reasonable efforts to deliver Products and Services by the agreed date but accepts no liability for delays beyond its control. Freight and delivery charges are invoiced separately and exclude GST. Delivery times are estimates only.

Where TechForGood arranges delivery, goods are insured in transit only when shipped to a verified business address. Customers must inspect goods immediately upon receipt and notify TechForGood of any visible damage within 48 hours.

8. Warranty

TechForGood provides no separate warranty beyond what is required by law or offered by the product manufacturer. Manufacturer warranties apply as published or supplied with the product.

TechForGood does not manufacture or repair products and does not facilitate manufacturer warranties. All warranty and support claims must be made directly to the manufacturer in accordance with their published process. For e-commerce purchases, warranty claims made more than 7 days after receipt must be lodged with the manufacturer.

Please retain your TechForGood invoice as proof of purchase.

ACL Notice: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. 

9. Returns and DOA (Dead on Arrival)

TechForGood facilitates DOA returns within 7 days of receipt. All other returns are subject to our Returns Policy and must be pre-approved in writing. Change-of-mind returns are not automatically accepted. Returned items must be in original packaging and condition.

10. Website Use

By accessing our website, you agree not to:

• You are 18 years, or older;
• violate any law or regulation;
• upload viruses, malware, or harmful code;
• infringe intellectual property rights;
• harass, abuse, or misrepresent;
• collect or misuse personal information;
• circumvent security features.

We may suspend or terminate access for misuse or breach of these Terms.

11. Accuracy and Updates

We aim to provide current and reliable information. However, errors may occur, and we reserve the right to correct them at any time without prior notice.

12. Limitation of Liability

• TechForGood is not liable for indirect, consequential, or incidental loss (including data loss or lost profits).
• Where liability cannot be excluded under the ACL, TechForGood’s total liability for any claim arising out of or in connection with these Terms is capped at the lesser of (i) the total fees paid by the Customer under the relevant order or (ii) AUD $50,000.
• Nothing in these Terms excludes rights that cannot be lawfully excluded under the ACL.

12A. Directors and Employees Liability Limitation

All limitations and exclusions of liability in these Terms apply equally to TechForGood’s directors, officers, employees, contractors, and agents. No individual acting on behalf of TechForGood shall be personally liable for any loss, damage, claim, or expense arising out of or in connection with the supply of goods, services, or the use of the website.

12B. Insurance

TechForGood maintains appropriate insurances for its operations, including:

• Public and Products Liability Insurance with a limit of $20 million any one occurrence;
• Professional Indemnity Insurance with a limit of $10 million any one claim and $30 million in the aggregate; and
• Workers Compensation (WorkCover) Insurance in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013 (Vic).

Certificates of Currency are available on request. TechForGood’s insurance covers its own acts and omissions only and does not extend to Customers, partners, or third parties.

13. Indemnity

You agree to indemnify and hold TechForGood, its employees, and contractors harmless against claims or losses arising from your breach of these Terms, misuse of products, or unlawful acts.

14. Intellectual Property

All intellectual property, branding, and content on our website remain the property of TechForGood. You may not reproduce or distribute any material without our written consent.

15. Privacy

Personal information is handled in accordance with our Privacy Policy, available on our website.

16. Termination

Either party may terminate the agreement for material breach, subject to written notice. You may stop using our site or services at any time. All obligations accrued before termination survive termination.

16A. General Disclaimer

The information, policies, and materials published on the TechForGood website are provided for general informational purposes only. While every effort is made to ensure accuracy and currency, TechForGood makes no representations or warranties, express or implied, about the completeness, reliability, or suitability of any content. Use of this website and reliance on any information or materials is at your own risk.

16B. Cybersecurity and Electronic Communications

TechForGood takes reasonable measures to maintain the security of its website, systems, and communications. However, no data transmission over the internet or electronic storage system is completely secure. TechForGood is not responsible for unauthorised access, alteration, or disclosure of information resulting from circumstances beyond its control.

Customers are responsible for verifying the authenticity of any communication or payment request received in TechForGood’s name and should contact TechForGood directly if in doubt.

17. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. The parties agree to submit to the exclusive jurisdiction of the courts of Victoria.

17A. Force Majeure

TechForGood is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, acts of God, fire, flood, pandemic, cyberattack, or government action.

17B. Customer Insolvency

TechForGood may immediately suspend or terminate any order or agreement if the Customer becomes, or is reasonably deemed to be, insolvent, bankrupt, or subject to external administration, liquidation, receivership, or any similar event. Upon termination, all outstanding amounts become immediately due and payable, and TechForGood may recover possession of any goods for which full payment has not been received.

17C. TechForGood Insolvency

In the unlikely event that TechForGood becomes insolvent, enters administration, liquidation, or any form of external control, these Terms shall continue to apply to the extent permitted by law. Customers acknowledge that any prepaid orders not yet fulfilled at the time of insolvency may form part of the company’s assets and may be subject to review or recovery by an appointed administrator or liquidator. TechForGood will, where practicable, provide notice to affected Customers and use reasonable efforts to ensure an orderly transition or refund process in accordance with applicable insolvency laws.

17D. Third-Party / Vendor / Distributor Insolvency

TechForGood sources products and services from a network of approved distributors, manufacturers, and vendors. If a vendor, distributor, or manufacturer supplying a product becomes insolvent, ceases operations, or is unable to fulfil its obligations, TechForGood will use reasonable efforts to assist affected Customers, including liaising with alternative suppliers or manufacturers where possible. However, TechForGood is not liable for delays, inability to supply, loss of warranty coverage, or any other loss arising from a vendor’s or manufacturer’s insolvency or discontinuation of business. Any refunds, replacements, or warranty remedies remain subject to the availability of alternative supply and the extent permitted by law.

17E. ESG and Third-Party Ethical Risk

TechForGood undertakes reasonable due diligence in selecting and maintaining relationships with its suppliers, vendors, and certification partners, including those providing environmental, social, and governance (ESG) data or assurance. However, TechForGood does not control, audit, or guarantee the ongoing ethical, environmental, or governance performance of third parties. If a supplier, manufacturer, certification body, or partner is subsequently found to have engaged in unethical, unlawful, or misleading conduct, TechForGood will take appropriate action consistent with its ESG Policy — including review, suspension, or termination of the relationship — but will not be liable for any resulting loss, disruption, or reputational impact to Customers. TechForGood’s obligations and representations are limited to its own operations and verified ESG performance.

17F. Whistleblower Protections

TechForGood is committed to maintaining the highest standards of ethical conduct, integrity, and accountability. Individuals are encouraged to report, in good faith, any concerns or suspicions of illegal, unethical, or improper conduct by TechForGood, its employees, or associated parties.

Disclosures may be made confidentially via whistleblower@techforgood.com.au or in writing to the Managing Director. TechForGood will investigate all credible reports and take appropriate corrective action where necessary.

TechForGood prohibits retaliation, harassment, or victimisation of any person who makes a genuine disclosure under this policy, consistent with the protections provided in Part 9.4AAA of the Corporations Act 2001 (Cth). Whistleblower reports will be managed sensitively, confidentially, and in accordance with applicable laws.

17G. Anti-Corruption and Financial Crime

TechForGood conducts all business ethically and in compliance with applicable laws relating to corruption, bribery, money laundering, and the proceeds of crime. Customers, suppliers, and partners must not engage in, or permit any person acting on their behalf to engage in:

• offering, giving, soliciting, or receiving bribes or improper inducements;
• concealing, transferring, or dealing with the proceeds of unlawful conduct;
• participating in any arrangement intended to circumvent financial reporting, taxation, or sanctions laws.

TechForGood and its officers must not knowingly deal with any entity or individual listed on Australian Government sanctions lists under the Autonomous Sanctions Act 2011 (Cth) or any related regulation. TechForGood reserves the right to suspend or terminate any order or relationship where it reasonably suspects involvement in corruption, bribery, or financial crime, or where required by law or regulation. Customers agree to provide any reasonable information required to verify compliance with this clause.

TechForGood will report suspected unlawful activity to the relevant authorities in accordance with its legal obligations and ethical policies.

17H. Dispute Resolution

If a dispute arises in connection with these Terms or the supply of goods or services, either party may give written notice detailing the dispute. The parties must:

1. use their best efforts to resolve the dispute by negotiation in good faith within 14 days of the notice;
2. if unresolved, refer the matter to senior management of each party for resolution within a further 14 days; and
3. if the dispute remains unresolved, either party may refer the matter to mediation administered in Victoria by the Resolution Institute (or similar recognised mediator) before commencing legal proceedings.

Nothing in this clause prevents a party from seeking urgent injunctive or equitable relief. Proceedings must be brought in the courts of Victoria, Australia.

17I. Confidentiality

Each party must keep confidential all non-public information received in connection with these Terms, and must not disclose it except:

1. with the other party’s written consent;
2. to its employees, contractors, or advisers on a need-to-know basis; or
3. as required by law or regulation.

17J. Assignment and Novation

The Customer may not assign or transfer its rights or obligations under these Terms without TechForGood’s prior written consent. TechForGood may assign or sub-contract its rights and obligations on written notice to the Customer.

17K. Notices

Notices under these Terms must be in writing and may be delivered by email to the addresses last notified by the parties. A notice is deemed received on the next business day after transmission (if sent by email) or three business days after posting (if sent by mail within Australia).

17L. Severability and Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect. Failure by TechForGood to enforce any term is not a waiver of that term or any other right.

18. Contact Us

Email: hello@techforgood.com.au
Returns & warranty: returns@techforgood.com.au
Phone: 1300 375 053