Introduction
This Privacy Policy explains how TechForGood (“we”, “us”, “our”) collects, uses, stores, and shares personal information. It applies when you:
- Visit our website techforgood.com.au
- Use our services
- Make a purchase
- Contact us
- By using our services, you agree to this Policy. If you do not agree, please stop using the site or services.
Changes to This Policy
We review this Policy regularly to ensure compliance with Australian law and best practice.
- Updates will be published on this page.
- The “Last updated” date will change.
- If changes are material, we will notify you by email or site banners.
What Personal Information We Collect
Information You Provide
- Contact details: name, address, phone, email
- Order details: billing and shipping addresses, payment confirmation
- Account details: username, password, security questions
- Shopping activity: items viewed, carted, or saved to wishlist
- Customer support: information you include in communications with us
Information from Cookies and Usage Data
We automatically collect “Usage Data,” such as:
- Device type and browser
- IP address and network details
- Pages visited and actions taken
We use cookies, pixels, and similar tools for functionality, analytics, and advertising. You can block cookies in your browser, but some features may not work. See Shopify’s Cookie Policy.
Information from Third Parties
We may receive information from:
- Shopify (our platform provider)
- Payment processors (to complete orders securely)
- Marketing and analytics partners (to improve services and advertising)
Why We Collect Your Information
We collect and use personal information to:
- Provide services and fulfill orders
- Process payments, returns, and exchanges
- Communicate with you about accounts and purchases
- Send updates, marketing, and promotions (with opt-out available)
- Improve site performance and user experience
- Detect and prevent fraud or misuse
- Meet legal and regulatory obligations
We do not sell personal information for profit.
Sharing Your Information
We may share your information with:
- Vendors and service providers (IT, payments, shipping, customer support)
- Business and marketing partners (including Shopify)
- Affiliates within our corporate group
- Legal authorities when required by law
- As part of a merger, acquisition, or business transfer
When disclosing data overseas, we take reasonable steps to ensure recipients comply with the Australian Privacy Principles (APPs), including through contractual safeguards.
Security of Your Information
We protect your personal information using:
- Encryption in transit and at rest
- Secure access controls and authentication
- Staff training in privacy and security
- Regular monitoring, audits, and risk assessments
While no system is completely secure, we take reasonable steps under APP 11 to prevent misuse, interference, loss, and unauthorised access or disclosure.
Data Breach Notification
If we reasonably believe an eligible data breach has occurred, we will:
- Notify affected individuals as soon as practicable
- Report the breach to the Office of the Australian Information Commissioner (OAIC)
- Provide guidance on steps you can take to protect yourself
Retention and Destruction
We keep personal information only as long as necessary to:
- Provide services
- Meet legal and contractual requirements
- Resolve disputes
- Enforce agreements
When no longer required, we securely delete or de-identify information so it cannot be re-identified.
Your Rights and Choices
You may have rights under the Privacy Act 1988 (Cth) and other laws, including the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information (subject to legal obligations)
- Request a copy or transfer of your information
- Opt out of targeted advertising, sharing, or direct marketing
- Restrict or object to processing
- Withdraw consent where processing is based on consent
Where lawful and practicable, you may interact with us anonymously or using a pseudonym.
You can exercise these rights by contacting us (see below). We will respond within a reasonable timeframe, in line with the APPs.
Children’s Data
Our services are not directed to children, and we do not knowingly collect information about children.
- If you are a parent or guardian and believe a child has provided us with personal information, please contact us.
- We will delete the information as required.
Overseas Data Processing
Some of our service providers, including Shopify, may process or store personal information outside Australia (for example, in the United States, Canada, or the European Union).
When this happens, we take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles (APPs). This includes using safeguards such as the European Commission’s Standard Contractual Clauses or equivalent measures approved under Australian law.
Complaints
If you are concerned about how we handle your information:
- Contact us first (see details below).
- If not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact us:
- Email: hello@techforgood.com.au
- Phone: 1300 375 053
