LENOVO 3 Year Onsite Support (Add-On)

Reliable onsite warranty coverage for peace of mind and financial protection.

The LENOVO 3 Year Onsite Support (Add-On) provides extended warranty coverage for Lenovo ThinkPad laptops, offering hassle-free onsite repairs to maximize your device uptime. This plan applies to new products under the original manufacturer warranty and ensures financial protection beyond the standard coverage period.

✅ What's Covered

• Mechanical/Electrical Failure: Repairs for hardware defects and component failures beyond the manufacturer warranty period.

📋 Coverage Details

• Duration: 3 years of coverage aligned with your warranty term.
• Coverage Start: Begins after your original warranty expires or concurrently as an add-on.
• Number of Claims: Unlimited claims during the coverage period.
• Claim Limit: No specified maximum payout per claim.

🔧 Service & Repairs

• Service Type: Onsite repair or exchange of the failing device.
• Repair Method: Onsite technician visits for diagnosis and repair.
• Replacement Type: Repair or exchange with Lenovo-qualified parts or units.
• Turnaround Time: Service date and time mutually agreed upon to minimize downtime.
• Parts Quality: Lenovo-certified and qualified parts used to maintain original device standards.

📞 Claims Process

• How to File: Contact Lenovo support for remote problem determination and scheduling service.
• Support Hours: Standard Lenovo support hours; availability varies by service center.
• Documentation Required: Proof of purchase and device details as requested during claims.
• Claim Approval: Typically handled promptly following remote diagnosis.
• No Hassle Promise: Efficient onsite repair reduces downtime and administrative overhead.

📱 Eligible Products

• Product Categories: Lenovo ThinkPad laptops (L13, L14, L15, T14, T15, X12, X13).
• Product Condition: New and under original manufacturer warranty.
• Purchase Requirements: Must match the length of the base warranty; warranty extension required if base warranty shorter.
• Excluded Products: Non-Lenovo branded devices, used beyond warranty period, or with pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage start.
• Cosmetic damages not affecting functionality.
• Intentional damage or misuse.
• Commercial or business use outside standard warranty terms.
• Software issues, viruses, or data loss.
• Accessories not included in the original product purchase.
• Loss or theft (not covered under this basic protection).

🎁 Additional Benefits

• Tech Support: Access to Lenovo-trained technicians and dedicated support.
• No Lemon Guarantee: Not specified.
• Transferable: Warranty may be transferable depending on Lenovo policies.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Terms subject to Lenovo’s protection plan policies.

📦 How to Purchase

• Purchase as add-on with your Lenovo device or within warranty term extension eligibility.
• Provide product details, proof of original warranty, and receipt.
• Receive confirmation and warranty documents from Lenovo.
• Register your product on Lenovo’s platform if required for activation.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo onsite support to enjoy worry-free ownership and minimized downtime.