DELL Upgrade from 3Y Next Business Day to 5Y ProSupport for ISG
Ensure extended peace of mind with comprehensive support coverage.
The DELL Upgrade from 3Y Next Business Day to 5Y ProSupport for ISG extends your warranty coverage by an additional two years, providing financial protection and hassle-free repairs for new office equipment. This plan supports your critical IT infrastructure with expert service when you need it most.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects beyond the manufacturer warranty period
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 5 years of coverage total (upgrade from previously 3 years)
- Coverage Start: After original manufacturer warranty expires
- Number of Claims: Unlimited claims throughout coverage period
- Claim Limit: Subject to policy terms
🔧 Service & Repairs
- Service Type: Repair or replacement of covered components
- Repair Method: On-site service or carry-in depending on location
- Replacement Type: New or certified refurbished parts
- Turnaround Time: Next business day response as per service agreement
- Parts Quality: OEM or certified components ensuring reliability
📞 Claims Process
- How to File: Online portal or phone support
- Support Hours: 24/7 expert support availability
- Documentation Required: Proof of purchase, device information, and issue description
- Claim Approval: Typically within 24-48 hours
- No Hassle Promise: Streamlined process with customer satisfaction focus
📱 Eligible Products
- Product Categories: Office equipment including servers and infrastructure hardware
- Product Condition: New products only
- Purchase Requirements: Must purchase upgrade within warranty eligibility period
- Excluded Products: Commercial misuse or pre-existing damages not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect functionality
- Intentional damage or misuse
- Software issues, viruses, or data loss
- Accessories not included with original purchase
- Loss or theft (unless separately covered)
🎁 Additional Benefits
- Tech Support: 24/7 expert technical support
- Transferable: Plan may be transferable subject to terms
📦 How to Purchase
- Purchase alongside your product or upgrade within the warranty period
- Provide product details and receipt upon purchase
- Receive confirmation and coverage documentation
- Register product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with extended expert support.
DELL – 5-Year Extended Warranty / Standard Protection – Office Equipment
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
DELL – 5-Year Extended Warranty / Standard Protection – Office Equi...
