DELL – 5-Year Extended Warranty / ProSupport Infrastructure Suite

Reliable extended coverage for peace of mind and expert support

The DELL – 5-Year Extended Warranty / ProSupport Infrastructure Suite upgrades your existing 3-year Next Business Day support to a full 5 years. Designed for IT infrastructure hardware, it provides financial protection through hassle-free repairs and expert assistance to ensure continuous operation.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
• Power Surge Protection: Damage from electrical surges included
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not specified
• Theft Protection: Not included
• Normal Wear and Tear: Not specified

📋 Coverage Details

• Duration: 5 years of coverage, starting after original manufacturer warranty expires
• Coverage Start: From manufacturer warranty expiration or upgrade effective date
• Number of Claims: Unlimited claims within coverage period
• Claim Limit: Not specified

🔧 Service & Repairs

• Service Type: ProSupport with hardware repair and replacement
• Repair Method: Next Business Day on-site service
• Replacement Type: New or certified refurbished parts as required
• Turnaround Time: Next business day response
• Parts Quality: OEM parts and certified components

📞 Claims Process

• How to File: Via Dell support portal or phone
• Support Hours: 24/7 expert support availability
• Documentation Required: Purchase receipt and product information
• Claim Approval: Typically quick approval subject to plan terms
• No Hassle Promise: Streamlined claim handling for customer convenience

📱 Eligible Products

• Product Categories: Extended Warranties for IT infrastructure products
• Product Condition: New and eligible refurbished Dell hardware
• Purchase Requirements: Upgrade purchased within plan eligible timeframe
• Excluded Products: Consumer devices and products outside ISG category

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial use outside agreed terms
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (not covered under this plan)

🎁 Additional Benefits

• Tech Support: 24/7 expert technical support included
• No Lemon Guarantee: Not specified
• Transferable: Coverage transferable to new owner upon resale
• Multi-Device Discount: Not specified
• Cancel Anytime: Pro-rated refunds available

📦 How to Purchase

• Purchase online or through Dell sales within eligibility period
• Provide product and receipt details during order
• Receive confirmation with coverage documents
• Register product via Dell online portal if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with expert Dell ProSupport coverage.