DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport 4H Mission Critical
Reliable protection and rapid response for mission critical systems.
The DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport 4H Mission Critical extends your existing 3-year coverage to a full 5 years, providing financial protection and fast 4-hour on-site parts and labor response. This plan is designed for new Dell server and infrastructure hardware enrolled in ProSupport, ensuring minimized downtime and expert support when you need it most.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
- Power Surge Protection: Coverage may be included as part of ProSupport services
- Accidental Damage: Not included
- Screen Damage: Not applicable
- Battery Degradation: Not applicable
- Theft Protection: Not included
- Normal Wear and Tear: Not covered
📋 Coverage Details
- Duration: 5 years total coverage, starting after initial 3-year ProSupport expires
- Coverage Start: After manufacturer warranty expires
- Number of Claims: Unlimited claims within coverage period
- Claim Limit: Subject to service agreement limits
🔧 Service & Repairs
- Service Type: Repair or component replacement
- Repair Method: On-site with 4-hour response for mission critical environments
- Replacement Type: New or certified refurbished parts
- Turnaround Time: 4-hour parts and/or labor response
- Parts Quality: OEM parts and Dell-certified components
📞 Claims Process
- How to File: Contact Dell ProSupport via online portal or phone
- Support Hours: 24/7 availability
- Documentation Required: Proof of purchase, service agreement details
- Claim Approval: Typically expedited for mission critical plans
- No Hassle Promise: Streamlined process focused on rapid resolution
📱 Eligible Products
- Product Categories: Office Equipment
- Product Condition: New hardware enrolled in ProSupport
- Purchase Requirements: Must upgrade before expiration of initial 3-year ProSupport
- Excluded Products: Consumer electronics, commercial use outside agreement scope
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting function
- Intentional damage or misuse
- Commercial use outside ProSupport agreements
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss or theft not covered under this upgrade
🎁 Additional Benefits
- Tech Support: 24/7 expert ProSupport access
- No Lemon Guarantee: Not specified
- Transferable: Coverage remains with product if ownership changes
- Multi-Device Discount: Not specified
- Cancel Anytime: Pro-rated refunds per policy
📦 How to Purchase
- Purchase upgrade with or before original warranty expiration
- Provide product and warranty details
- Receive confirmation and updated coverage documents
- Register product online if required by Dell
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and ensure minimal downtime with Dell’s mission critical extended warranty.
DELL – 5-Year Extended Warranty / Complete Protection – Office Equipment
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
DELL – 5-Year Extended Warranty / Complete Protection – Office Equi...
