DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport 4H Mission Critical

Secure your device with expert support and rapid response for complete peace of mind.

The DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport 4H Mission Critical extends your existing coverage by adding two additional years of mission critical support for Dell Office Equipment. This plan offers financial protection with unlimited claims, fast 4-hour on-site repairs, and theft coverage to minimize downtime and protect your investment.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects beyond the manufacturer warranty period
• Power Surge Protection: Coverage for damage caused by electrical surges
• Accidental Damage: Protection against drops, spills, and cracks
• Screen Damage: Coverage for cracked or damaged displays if applicable
• Battery Degradation: Coverage for battery capacity loss over time
• Theft Protection: Protection and replacement in case of theft
• Normal Wear and Tear: Not covered

📋 Coverage Details

• Duration: 5 years total coverage, starting after original 3-year ProSupport warranty
• Coverage Start: After completion of the original manufacturer warranty
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to Dell’s policy limits per claim

🔧 Service & Repairs

• Service Type: Repair or replacement at Dell’s discretion
• Repair Method: On-site service with 4-hour response
• Replacement Type: New or refurbished equivalent replacement
• Turnaround Time: Rapid repairs with 4-hour parts and labor response
• Parts Quality: OEM certified parts and components

📞 Claims Process

• How to File: Online portal or phone support
• Support Hours: 24/7 availability for claims and assistance
• Documentation Required: Purchase receipt and device information
• Claim Approval: Typically approved within 24–48 hours
• No Hassle Promise: Easy claims process designed for customer satisfaction

📱 Eligible Products

• Product Categories: Dell Office Equipment covered
• Product Condition: New and manufacturer-certified refurbished eligible
• Purchase Requirements: Must be purchased before or shortly after original warranty period ends
• Excluded Products: Commercial heavy-use equipment or pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects prior to coverage
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use outside normal warranty terms
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss except theft covered under protection plan

🎁 Additional Benefits

• Tech Support: 24/7 expert technical support
• No Lemon Guarantee: Replacement after multiple failed repairs
• Transferable: Warranty can be transferred to new owner
• Multi-Device Discount: Savings on multiple warranties
• Cancel Anytime: Pro-rated refund available

📦 How to Purchase

• Purchase with your Dell Office Equipment or within allowable timeframe
• Provide product and purchase receipt details
• Receive confirmation and coverage documentation
• Register product online if required to activate coverage

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Dell’s expert extended warranty support.