DELL Upgrade from 3Y Next Business Day to 3Y ProSupport for ISG

Reliable coverage for your Dell office equipment ensures peace of mind and continued productivity.

The DELL Upgrade from 3Y Next Business Day to 3Y ProSupport for ISG offers extended protection beyond the manufacturer’s warranty, covering eligible new office equipment with expert repair and support services for 3 years. This plan provides financial security against mechanical and electrical failures and power surges, helping you avoid unexpected repair costs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included
• Accidental Damage: N/A
• Screen Damage: N/A
• Battery Degradation: N/A
• Theft Protection: N/A
• Normal Wear and Tear: N/A

📋 Coverage Details

• Duration: 3 years of coverage starting from the upgrade purchase date
• Coverage Start: After original 3-Year Next Business Day warranty ends
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to warranty terms and conditions

🔧 Service & Repairs

• Service Type: Repair or replacement based on assessment
• Repair Method: On-site support and depot repair options
• Replacement Type: Refurbished or comparable replacement units
• Turnaround Time: Next business day service where applicable
• Parts Quality: OEM parts used for all repairs

📞 Claims Process

• How to File: Claims via online portal or phone support
• Support Hours: Business hours support; emergency services vary
• Documentation Required: Proof of purchase and failure details
• Claim Approval: Typically approved within 48 hours
• No Hassle Promise: Streamlined claim process with dedicated support

📱 Eligible Products

• Product Categories: Designed for office equipment such as desktops and servers
• Product Condition: New and manufacturer-warrantied products eligible
• Purchase Requirements: Must purchase upgrade before the original warranty expires
• Excluded Products: Commercial misuse and pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use beyond intended scope
• Software issues, viruses, and data loss
• Accessories not included in original purchase
• Loss or theft of equipment

🎁 Additional Benefits

• Tech Support: Access to expert technical support services
• No Lemon Guarantee: N/A
• Transferable: Coverage can be transferred to new owner within coverage term
• Multi-Device Discount: May be available when purchasing multiple plans
• Cancel Anytime: Pro-rated refunds for cancellations if applicable

📦 How to Purchase

• Purchase upgrade alongside original product or before warranty expiration
• Provide product details and original receipt
• Receive confirmation and policy documents via email
• Register product online if required to activate coverage

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Dell’s trusted support services.