DELL Upgrade from 3Y Basic Onsite to 3Y ProSupport
Reliable protection for your Dell devices with enhanced coverage and expert support.
The DELL Upgrade from 3Y Basic Onsite to 3Y ProSupport provides comprehensive mechanical and electrical coverage for eligible Dell commercial laptops and computers after the original warranty expires, offering financial protection and hassle-free next-business-day onsite repairs.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges included
- Accidental Damage: Not included
- Screen Damage: Not included
- Battery Degradation: Not included
- Theft Protection: Not included
- Normal Wear and Tear: Not covered
📋 Coverage Details
- Duration: 3 years of coverage following upgrade
- Coverage Start: After expiration of the original 3-year basic onsite warranty
- Number of Claims: Unlimited claims during coverage
- Claim Limit: No specified maximum payout per claim
🔧 Service & Repairs
- Service Type: Repair and replacement for covered failures
- Repair Method: Next business day onsite service
- Replacement Type: New or certified refurbished parts and devices
- Turnaround Time: Next business day onsite response
- Parts Quality: OEM certified components
📞 Claims Process
- How to File: Online portal and phone support available
- Support Hours: 24/7 regional engineer access
- Documentation Required: Receipt and device details
- Claim Approval: Rapid authorization typical
- No Hassle Promise: Streamlined claims process to minimize downtime
📱 Eligible Products
- Product Categories: Dell commercial PCs and laptops
- Product Condition: New devices only
- Purchase Requirements: Upgrade must be purchased during original warranty term
- Excluded Products: Consumer products and non-Dell devices
❌ What's Not Covered
- Pre-existing damage or defects
- Accidental damage such as drops or spills
- Theft or loss
- Normal wear and tear
- Software issues, viruses, or data loss
- Accessories not listed on original purchase
🎁 Additional Benefits
- Tech Support: 24/7 direct access to in-region engineers
- No Lemon Guarantee: Not specified
- Transferable: Coverage transferable to new owner
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase upgrade during the active basic onsite warranty
- Provide Dell product details and receipt
- Receive coverage confirmation and documentation
- Register product on Dell portal if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with Dell ProSupport and enjoy worry-free ownership.
DELL – 3-Year Extended Warranty / Standard Protection – Laptops & Computers
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
DELL – 3-Year Extended Warranty / Standard Protection – Laptops &am...
