DELL Upgrade from 3Y ProSupport for ISG to 3Y ProSupport Plus for ISG

Reliable protection for your Dell infrastructure investment

The DELL Upgrade from 3Y ProSupport for ISG to 3Y ProSupport Plus for ISG enhances your original warranty with advanced, comprehensive coverage designed for Dell infrastructure products. This plan provides financial protection and hassle-free repairs for critical systems, ensuring business continuity and peace of mind.

✅ What's Covered

• Mechanical/Electrical Failure: Component breakdowns and defects covered after the manufacturer warranty expires
• Power Surge Protection: Coverage for damage caused by electrical surges
• Accidental Damage: Protection for drops, spills, and cracks (included)
• Screen Damage: Covers cracked or damaged displays
• Battery Degradation: Coverage for battery capacity issues
• Theft Protection: Replacement for stolen devices
• Normal Wear and Tear: Coverage for common usage issues such as button, hinge, or port failures

📋 Coverage Details

• Duration: 3 years of coverage starting on upgrade activation
• Coverage Start: After original manufacturer ProSupport warranty expires
• Number of Claims: Unlimited claims within the coverage period
• Claim Limit: Coverage up to the product value per claim

🔧 Service & Repairs

• Service Type: Repair or replacement depending on issue
• Repair Method: On-site support available
• Replacement Type: New or refurbished equivalent model
• Turnaround Time: Rapid response with next-business-day onsite service
• Parts Quality: Original equipment manufacturer (OEM) certified parts

📞 Claims Process

• How to File: Online portal or phone assistance
• Support Hours: 24/7 technical support
• Documentation Required: Purchase receipt and product details
• Claim Approval: Typically approved within 24 hours
• No Hassle Promise: Easy claim process with customer satisfaction focus

📱 Eligible Products

• Product Categories: Dell servers and infrastructure hardware in general electronics category
• Product Condition: New products eligible for upgrade after initial warranty
• Purchase Requirements: Must upgrade before expiration of original 3-year ProSupport warranty
• Excluded Products: Non-Dell products, commercial rental equipment, pre-existing damage

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use outside scope
• Software issues, viruses, or data loss
• Accessories not originally purchased with product
• Loss unless theft protection is active

🎁 Additional Benefits

• Tech Support: 24/7 priority access to Dell experts
• No Lemon Guarantee: Replacement after multiple repair attempts
• Transferable: Coverage transferable to new owner upon resale
• Multi-Device Discount: Savings when covering multiple devices
• Cancel Anytime: Pro-rated refunds available upon cancellation

📦 How to Purchase

• Purchase your upgrade through Dell or authorized reseller
• Provide original warranty and product details
• Receive confirmation and upgraded coverage documents
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Dell’s enhanced support and enjoy worry-free ownership.