DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport Plus 4H Mission Critical
Reliable protection and rapid support for your essential office equipment.
The DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport Plus 4H Mission Critical provides extended enterprise-class warranty coverage for Dell office equipment. Designed for mission-critical devices, it delivers fast 4-hour on-site service and covers mechanical, electrical, and power surge issues after your initial manufacturer warranty ends, ensuring minimized downtime and hassle-free repairs.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered beyond the standard manufacturer warranty period
- Power Surge Protection: Damage from electrical surges included within ProSupport suite
- Accidental Damage: Not covered
- Screen Damage: Not covered
- Battery Degradation: Not specified
- Theft Protection: Not included
- Normal Wear and Tear: Not specified
📋 Coverage Details
- Duration: 2 years of extended coverage (years 4 and 5 of service)
- Coverage Start: After initial 3-year ProSupport warranty expires
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: As per service agreement, typically full repair or replacement
🔧 Service & Repairs
- Service Type: Rapid repair or replacement options
- Repair Method: On-site service within 4 hours
- Replacement Type: OEM or comparable parts/models
- Turnaround Time: 4-hour mission critical response for parts or labor
- Parts Quality: OEM-certified components
📞 Claims Process
- How to File: Contact Dell ProSupport via phone or online portal
- Support Hours: 24/7 availability
- Documentation Required: Proof of purchase and service agreement
- Claim Approval: Typically immediate for mission critical service
- No Hassle Promise: Streamlined process with expert support
📱 Eligible Products
- Product Categories: Office Equipment including Dell enterprise servers and infrastructure
- Product Condition: New or covered under initial manufacturer warranty
- Purchase Requirements: Upgrade from existing 3-year ProSupport
- Excluded Products: Consumer-grade, commercial misuse
❌ What's Not Covered
- Pre-existing damage or defects before coverage extension
- Cosmetic damage without functional impact
- Intentional damage or misuse
- Commercial abuse outside standard usage
- Software issues, viruses, or data loss
- Accessories not included in original purchase
- Loss unless otherwise specified
🎁 Additional Benefits
- Tech Support: 24/7 expert technical assistance included
- No Lemon Guarantee: Not specified
- Transferable: Typically transferable to new owner
- Multi-Device Discount: Not specified
- Cancel Anytime: Policy subject to terms
📦 How to Purchase
- Purchase upgrade through Dell sales representative
- Provide existing ProSupport contract details
- Receive confirmation and updated coverage documents
- Register product if required for service validation
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and ensure mission-critical office equipment stays operational with fast, expert support.
DELL – 2-Year Extended Warranty / Standard Protection – Office Equipment
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
DELL – 2-Year Extended Warranty / Standard Protection – Office Equi...
