DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport Plus 4H Mission Critical

Reliable protection and rapid response to keep your mission-critical systems running smoothly.

The DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport Plus 4H Mission Critical extends your existing warranty by 2 years, providing fast 4-hour response times for parts and labor. Designed for new Dell enterprise servers and infrastructure systems, it offers peace of mind through priority support and hassle-free repair services.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty.
• Power Surge Protection: Coverage against damage from electrical surges.
• Accidental Damage: Not covered.
• Screen Damage: Not applicable.
• Battery Degradation: Not applicable.
• Theft Protection: Not covered.
• Normal Wear and Tear: Not covered.

📋 Coverage Details

• Duration: 2 years of extended coverage following initial 3-year ProSupport warranty.
• Coverage Start: After expiration of the original 3-year ProSupport warranty.
• Number of Claims: Unlimited claims during the plan term.
• Claim Limit: Subject to Dell's service terms and conditions.

🔧 Service & Repairs

• Service Type: Repair or replacement service.
• Repair Method: On-site service with 4-hour response for parts and labor.
• Replacement Type: New or equivalent model replacement as needed.
• Turnaround Time: 4-hour mission-critical response target.
• Parts Quality: OEM certified parts used for repairs.

📞 Claims Process

• How to File: Via Dell support online portal or phone.
• Support Hours: 24/7 access to mission-critical support team.
• Documentation Required: Proof of purchase, product details.
• Claim Approval: Rapid approval based on plan terms.
• No Hassle Promise: Streamlined claims process for critical systems.

📱 Eligible Products

• Product Categories: Enterprise servers and infrastructure systems (Office Equipment).
• Product Condition: New Dell hardware covered.
• Purchase Requirements: Must purchase upgrade before current warranty expiry.
• Excluded Products: Consumer electronics, non-Dell hardware.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage not affecting function.
• Intentional damage or misuse.
• Commercial uses outside original product scope.
• Software issues, viruses, or data loss.
• Accessories not included in the original hardware purchase.
• Loss or theft (not covered).

🎁 Additional Benefits

• Tech Support: 24/7 dedicated mission-critical technical support.
• No Lemon Guarantee: Not specified.
• Transferable: Coverage may be transferable subject to Dell policies.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not applicable.

📦 How to Purchase

• Purchase upgrade from existing 3-year ProSupport before its expiration.
• Provide product serial and purchase details.
• Receive confirmation and coverage documentation.
• Register product as required on Dell's platform.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your critical infrastructure investment with priority support and fast resolution.