AUDIOCODES SW/SBC/10T/10-250 Warranty/Support Extension

Reliable protection for your AudioCodes products and extended peace of mind.

The AUDIOCODES SW/SBC/10T/10-250 Warranty/Support Extension provides an additional 1 year of coverage after the manufacturer warranty ends for licensed AudioCodes SBC transcoding session devices, helping safeguard your investment with hassle-free repairs and expert service.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included
• Accidental Damage: Not covered
• Screen Damage: Not applicable
• Battery Degradation: Not applicable
• Theft Protection: Not included
• Normal Wear and Tear: Not covered

📋 Coverage Details

• Duration: 1 year of extended coverage starting after manufacturer warranty expiry
• Coverage Start: After manufacturer warranty ends
• Number of Claims: Unlimited claims per plan term
• Claim Limit: Up to the product value or plan limit per claim

🔧 Service & Repairs

• Service Type: Repair or replacement options
• Repair Method: Depot carry-in or mail-in service
• Replacement Type: Refurbished or comparable model provided when replacement is necessary
• Turnaround Time: 5-10 business days typical repair/replacement time
• Parts Quality: OEM or certified replacement components

📞 Claims Process

• How to File: Easy online claims portal available
• Support Hours: Business hours support with online 24/7 submission
• Documentation Required: Proof of purchase and device details
• Claim Approval: Typically approved within 48 hours
• No Hassle Promise: Streamlined process to minimize customer effort

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes SBC transcoding session licenses
• Product Condition: New products eligible only
• Purchase Requirements: Warranty must be purchased concurrent with or within 30 days of product purchase
• Excluded Products: Commercial use and pre-existing damage excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect function
• Intentional damage or misuse
• Commercial or business use
• Software issues, viruses, or data loss
• Accessories not listed on original purchase
• Loss or theft not included

🎁 Additional Benefits

• Tech Support: Access to expert technical support during business hours
• No Lemon Guarantee: Not included
• Transferable: Warranty transferable to a new owner within coverage period
• Multi-Device Discount: Not specified
• Cancel Anytime: Pro-rated refunds available on cancellation

📦 How to Purchase

• Purchase concurrently or within 30 days of product acquisition
• Provide product details and proof of purchase
• Receive warranty confirmation and coverage documents
• Register product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with extended warranty coverage from AUDIOCODES.