Did that simple 5 minute task really take 2 hours?
Our Microsoft 365 Cloud Support Service is designed to meet your needs and your budget.
Accessible Tech Support.
Access our Self-Service Portal with your TechForGood support account. Here you can lodge new tickets, review or comment on existing tickets, or explore our extensive library of knowledge base articles.
Talk to a human, email us or use our self service portal.
Range of Coverage Options
- Technical support via telephone with remote access options.
Support as a Service 12x5 Business Hours (8am – 8pm) - Support as a Service 12x5 Business Hours
(8am – 8pm) + W/Es (8am – 8pm) - Support as a Service 14x5 After Hours
(8am – 8pm) + W/Es (8am – 8pm) - Support as a Service 24x7x365
Geographic Coverage
With our support staff located across the globe and support centres in Melbourne & Sydney (Australia), Auckland (New Zealand), Manila (Philippines) and Kuala Lumpur (Malaysia), support cases are seamlessly transferred from one support center to the next, in a follow-the-sun method to ensure cases are rapidly resolved
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- Updating/uninstalling & reinstalling drivers
- Assist with Windows updates
- Checking peripherals (mouse, keyboard, monitors)
- Disk space issues (cleaning drives, checking settings)
- Display issues (can't extend screen etc.)
- Setting default programs
- Mapping network drives
- Virus scanning and program maintenance
- Wi-Fi troubleshooting
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- Password resets
- Setting up email profiles
- Troubleshooting send/receive issues
- Repairing Office applications
- License assignment in Admin portal
- Creating user accounts on O365
- Cleaning out outlook file, setting filters.
- Troubleshooting syncing issues on OneDrive and SP
Performance issues on O365 - Assigning shared mailbox
- Changing user details (contact information, setting aliases)
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(Not covered by Support as a Service)
- Onsite support
- Server / Network configuration Managing
Domains and Domain renewal - External vendor issues (ISP problems)
- Windows re-image
- Hardware and MFD setup and configuration
- VOIP telephony backend support and config.
- Network modem/router reset and config.
- Azure environment configuration
- Consulting services
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Advice on
- Exchange Admin Centre configuration
- Adv Threat Protection configuration
- MFA implementation & configuration
- Setting up DMARC/DKIM on O365 with Partners
- Configuring DNS records in O365
- Spam filter configuration in Exchange Admin Centre
- Setting up Online Archive in Exchange Admin Centre
- Mail flow troubleshooting
- PST file upload into Exchange Online
- Teams admin centre configuration
- SharePoint admin centre configuration
M365 Support as a Service Plans
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Description:
Business hours(8am-8pm)
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Coverage
12x5
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Duration
1 Month
-
Minimum Term
12 months
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Number of tickets
per month?Limited
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$19.50
*price includes 3 tickets
per user per month
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-
Description:
Business Hours (8am-8pm)
+Weekends (8am-8pm)-
Coverage
12x5
+Weekends
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Duration
1 Month
-
Minimum Term
12 months
-
Number of tickets
per month?Unlimited
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$24.00
Unit Price*ExGST
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-
Description:
After Hours (6pm-8am)
+ Weekends (8am-8pm)-
Coverage
14x5
+Weekends
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Duration
1 Month
-
Minimum Term
12 months
-
Number of tickets
per month?Unlimited
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$24.00
Unit Price*ExGST
-
-
Description:
24 Hours
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Coverage
24x7x365
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Duration
1 Month
-
Minimum Term
12 months
-
Number of tickets
per month?Unlimited
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$29.00
Unit Price*ExGST
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