IT Helpdesk
Take 2 hours for that "5 minute" task?
Our remote IT Helpdesk is designed to be simple to use, with options that are simple to choose.
Accessible Tech Support
Access our Self-Service Portal with your TechForGood support account. Here you can lodge new tickets, review or comment on existing tickets, or explore our extensive library of knowledge base articles.
Talk to a human, email us or use our self service portal.
Range of Coverage Options
- Technical support via telephone with remote access options.
- Workday: 8am - 6pm, Monday to Friday
- Everyday: 8am - 8pm, 7 days a week
- Night & Day: 24x7, 365 days a year
Geographic Coverage
With our support staff located across the globe and support centres in Melbourne & Sydney (Australia), Auckland (New Zealand), Manila (Philippines) and Kuala Lumpur (Malaysia), support cases are seamlessly transferred from one support center to the next, in a follow-the-sun method to ensure cases are rapidly resolved.
What does IT Helpdesk include?
Giving you the right support, at the right time. Helping you with everyday issues and advising on more
complex problems. All for less than a dollar a day!
| General IT Support | M365 | |
|---|---|---|
| Level 1 |
|
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| Level 2 |
Not covered by IT Helpdesk
|
Advice on
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Microsoft 365 IT Helpdesk Plans
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Description:
Business hours
(8am-6pm)-
Days
Monday-Friday
-
RRP
$40.00
-
Social Sector Pricing
$20.00
Minimum 12 Month Term,
Monthly Payments -
Social Sector Discount
50%
-
-
Description:
Business Hours
(8am-8pm)-
Days
7 days a week
-
RRP
$50.00
-
Social Sector Pricing
$25.00
Minimum 12 Month Term,
Monthly Payments -
Social Sector Discount
50%
-
-
Description:
Business Hours
(24x7)-
Days
365 days a year
-
RRP
$60.00
-
Social Sector Pricing
$30.00
Minimum 12 Month Term,
Monthly Payments -
Social Sector Discount
50%
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