APC (1) Addnl Contract Preventive Maintenance Visit 5X8 for (1) Galaxy 3500 or SUVT 20 kVA UPS

Peace of mind through proactive maintenance and reliable protection.

The APC (1) Addnl Contract Preventive Maintenance Visit 5X8 for (1) Galaxy 3500 or SUVT 20 kVA UPS provides a comprehensive preventive maintenance visit designed to ensure your UPS operates reliably and efficiently. Eligible for installed and operational Galaxy 3500 and SUVT 20 kVA UPS units, this plan offers financial protection by minimizing unexpected downtime through expert inspection and cleaning.

✅ What's Covered

Mechanical/Electrical Failure: Inspections to detect and address system and component issues before failure occurs
Power Surge Protection: Included during system functional verification to prevent damage
Accidental Damage: Not covered
Screen Damage: Not applicable
Battery Degradation: Not explicitly covered
Theft Protection: Not covered
Normal Wear and Tear: Cleaning to reduce wear caused by dust and grime accumulation

📋 Coverage Details

Duration: 1 year of coverage
Coverage Start: Can be activated at any point during the UPS lifecycle, regardless of current contract status
Number of Claims: Unlimited preventive maintenance visits included
Claim Limit: Not applicable (service-based coverage)

🔧 Service & Repairs

Service Type: Preventive maintenance visit including inspection and testing
Repair Method: On-site service by Certified Field Service Engineers
Replacement Type: Not applicable
Turnaround Time: Service scheduled as per contract terms
Parts Quality: Use of original manufacturer parts and certified processes

📞 Claims Process

How to File: Contact APC project managers or service support team
Support Hours: Business hours under 5x8 coverage
Documentation Required: Service agreement and equipment details
Claim Approval: Managed and coordinated by APC service managers
No Hassle Promise: Certified professionals ensure quality service and customer satisfaction

📱 Eligible Products

Product Categories: UPS units, specifically Galaxy 3500 and SUVT 20 kVA models
Product Condition: Installed and operational UPS systems
Purchase Requirements: Service purchased independently of existing contracts
Excluded Products: Non-UPS devices and products from other manufacturers

❌ What's Not Covered

Pre-existing damage or defects not identified during visits
Cosmetic damage unrelated to functionality
Intentional damage or misuse
Commercial use beyond specified service agreement
Software issues, viruses, or data loss
Accessories not included in the UPS system
Loss including theft (unless separately insured)

🎁 Additional Benefits

Tech Support: Support available via APC project managers and service engineers during business hours
No Lemon Guarantee: Not specified
Transferable: Service agreements typically non-transferable unless stated
Multi-Device Discount: Not specified
Cancel Anytime: Subject to contract terms

📦 How to Purchase

Purchase service independently or with your UPS product
Provide UPS model details to APC service team
Receive confirmation, service schedule, and necessary documentation
Register service via APC portal as required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with proactive service to ensure reliable UPS performance and avoid unexpected downtime.

schneider