POLY – 1-Year Extended Warranty – Basic Protection – Office Equipment

Extend your coverage and enjoy peace of mind with reliable protection.

The POLY – 1-Year Extended Warranty – Basic Protection – Office Equipment provides an additional year of mechanical and electrical failure coverage for eligible office equipment products less than one year out of manufacturer warranty. This plan offers financial protection and hassle-free repairs to keep your device supported beyond the original coverage period.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
• Power Surge Protection: Not included
• Accidental Damage: Not included
• Screen Damage: Not included
• Battery Degradation: Not included
• Theft Protection: Not included
• Normal Wear and Tear: Not included

📋 Coverage Details

• Duration: 1 year of coverage starting immediately after manufacturer warranty expires
• Coverage Start: Activation upon reactivation for eligible product less than 1 year out of coverage
• Number of Claims: Unlimited claims
• Claim Limit: Up to product value or repair cost

🔧 Service & Repairs

• Service Type: Repair or replacement options
• Repair Method: Depot or mail-in service
• Replacement Type: New or refurbished comparable model
• Turnaround Time: Typically within 7-10 business days
• Parts Quality: OEM and certified components used

📞 Claims Process

• How to File: Online portal or phone support
• Support Hours: Business hours support
• Documentation Required: Proof of purchase, product details
• Claim Approval: Usually within 48 hours
• No Hassle Promise: Easy claims process designed for customer satisfaction

📱 Eligible Products

• Product Categories: Office Equipment – Trio Visual+ CODEC related devices
• Product Condition: Products less than 1 year out of manufacturer coverage
• Purchase Requirements: Must purchase or reactivate within 1 year after original coverage expires
• Excluded Products: Commercial usage or pre-existing damage excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss or theft not included

🎁 Additional Benefits

• Tech Support: Access to dedicated technical assistance during business hours
• No Lemon Guarantee: Not included
• Transferable: Coverage may be transferable to new owner
• Multi-Device Discount: Not included
• Cancel Anytime: Pro-rated refund available upon cancellation

📦 How to Purchase

• Purchase with your product or within 12 months after original coverage expires
• Provide product details and proof of original purchase
• Receive confirmation and coverage documentation
• Register your product online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. POLY reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with trusted extended coverage.