APC 3 Year InfraStruXure Central Standard Software Support Contract
Reliable protection and ongoing support for your InfraStruXure Central software.
The APC 3 Year InfraStruXure Central Standard Software Support Contract provides comprehensive technical support and software updates for your InfraStruXure Central server appliances and licensed software, ensuring continuity and peace of mind with expert assistance and maintenance.
✅ What's Covered
- Software Support and Updates: Continuous updates and bug fixes throughout the contract term
- 24/7 Telephone Technical Support: Expert assistance for troubleshooting and resolving issues
- Multi-Vendor SNMP Device Development: Support for device compatibility and integration
📋 Coverage Details
- Duration: 3 years of coverage from the purchase date
- Coverage Start: From purchase date
- Number of Claims: Unlimited support cases during the contract period
- Claim Limit: Not applicable (support contract)
🔧 Service & Repairs
- Service Type: Software support and updates
- Repair Method: Remote troubleshooting and assistance
- Replacement Type: Not applicable
- Turnaround Time: 24/7 availability with immediate response
- Parts Quality: Not applicable
📞 Claims Process
- How to File: Phone and online support portal
- Support Hours: 24/7
- Documentation Required: Proof of contract purchase and product details
- Claim Approval: Immediate for eligible support inquiries
- No Hassle Promise: Easy access to expert support
📱 Eligible Products
- Product Categories: InfraStruXure Central server appliances and related licensed software
- Product Condition: New and licensed appliances/software
- Purchase Requirements: Contract required per server appliance and license purchased
- Excluded Products: Non InfraStruXure Central products and hardware outside licensing scope
❌ What's Not Covered
- Hardware repairs or replacements beyond software support scope
- Physical damage to hardware appliances
- Issues caused by misuse or unauthorized modifications
- Network outages unrelated to supported software
- Data loss or backup services
🎁 Additional Benefits
- Tech Support: 24/7 expert telephone support included
- Transferable: Contract tied to licensed appliances and software
📦 How to Purchase
- Purchase concurrently with InfraStruXure Central software or appliances
- Provide product license and appliance details
- Receive contract confirmation and documentation
- Register as needed through APC channels
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free software support with APC’s standard coverage.
APC – 3-Year Extended Warranty / Standard Protection – Office Equipment
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
APC – 3-Year Extended Warranty / Standard Protection – Office Equip...
