APC StruxureWare Data Center Expert 3 Year VM Software Support Maintenance Contract

Reliable protection for your critical data center software investment.

The APC StruxureWare Data Center Expert 3 Year VM Software Support Maintenance Contract provides comprehensive software support and remote monitoring for licensed data center management software, delivering financial protection and hassle-free maintenance to ensure your operations run smoothly.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for software support failures and defects during the contract period.
• Power Surge Protection: Not included.
• Accidental Damage: Not included.
• Screen Damage: Not applicable.
• Battery Degradation: Not applicable.
• Theft Protection: Not included.
• Normal Wear and Tear: Not included.

📋 Coverage Details

• Duration: 3 years of coverage starting from contract activation.
• Coverage Start: Upon purchase and contract activation.
• Number of Claims: Unlimited support requests during the contract period.
• Claim Limit: Subject to license terms and support scope.

🔧 Service & Repairs

• Service Type: Software maintenance, remote monitoring, and technical support.
• Repair Method: Remote troubleshooting and software updates.
• Replacement Type: Not applicable.
• Turnaround Time: Prompt remote support within SLA guidelines.
• Parts Quality: Not applicable.

📞 Claims Process

• How to File: Online support portal and phone support available.
• Support Hours: Standard business hours with possible 24/7 emergency support.
• Documentation Required: Proof of license and contract details.
• Claim Approval: Immediate for software support issues within contract scope.
• No Hassle Promise: Streamlined support process ensuring minimal downtime.

📱 Eligible Products

• Product Categories: Licensed VM software for data center monitoring and management.
• Product Condition: Valid licensed software installations.
• Purchase Requirements: Must purchase with or within 30 days of software license acquisition.
• Excluded Products: Hardware equipment and non-licensed software.

❌ What's Not Covered

• Pre-existing software defects outside contract scope.
• Non-supportable hardware failures.
• Misuse, unauthorized modifications, or hacking.
• Commercial misuse beyond license terms.
• Data loss and virus removal.

🎁 Additional Benefits

• Tech Support: Expert remote technical assistance included.
• No Lemon Guarantee: Not applicable.
• Transferable: Contract may be transferable depending on license terms.
• Multi-Device Discount: Available when purchasing multiple licenses.
• Cancel Anytime: Subject to contract terms and pro-rated refunds.

📦 How to Purchase

• Purchase with your software license or within 30 days.
• Provide license and purchase receipt details.
• Receive confirmation and contract documents.
• Register your software and support contract online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with APC extended warranty.