APC 3 Year InfraStruXure Central Enterprise Software Support Contract
Reliable software support for uninterrupted operation and peace of mind.
The APC 3 Year InfraStruXure Central Enterprise Software Support Contract provides comprehensive 3-year software support and updates for InfraStruXure Central server appliances and licenses. Designed to ensure continuous system performance, it offers hassle-free access to expert technical support and software updates, helping protect your investment and minimize downtime.
✅ What's Covered
- Software Updates & Support: 24x7 telephone assistance and all available software updates during the contract term
- Multi-vendor SNMP Device Support: Development and integration support for multi-vendor SNMP devices
📋 Coverage Details
- Duration: 3 years of support coverage from contract activation
- Coverage Start: From contract activation date
- Number of Claims: Unlimited support incidents during term
- Claim Limit: N/A (support and updates)
🔧 Service & Repairs
- Service Type: Software support, updates, and development assistance
- Repair Method: Remote support and software updates
- Replacement Type: N/A
- Turnaround Time: Immediate to scheduled support availability
- Parts Quality: N/A
📞 Claims Process
- How to File: 24x7 telephone technical support access
- Support Hours: 24/7 availability
- Documentation Required: License and appliance details
- Claim Approval: Immediate support upon verification
- No Hassle Promise: Professional and efficient resolution
📱 Eligible Products
- Product Categories: InfraStruXure Central server appliances and licenses
- Product Condition: New or licensed units
- Purchase Requirements: One contract required per server appliance/license
- Excluded Products: Non-InfraStruXure products
❌ What's Not Covered
- Hardware repair or replacement
- Accidental damage or theft
- Non-software related issues
- Pre-existing software defects uncovered prior to contract
🎁 Additional Benefits
- Tech Support: 24/7 dedicated technical support
📦 How to Purchase
- Purchase contract alongside server appliance or license
- Provide license and appliance information
- Receive confirmation and support documentation
- Register product credentials as required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and ensure continuous uptime with comprehensive software support.
APC – 3-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
APC – 3-Year Extended Warranty / Standard Protection – General Elec...
