LENOVO 2 Year Onsite Support (Add-On) 2 year(s)

Reliable protection to keep your Lenovo devices running smoothly.

The LENOVO 2 Year Onsite Support (Add-On) 2 year(s) extends your standard warranty coverage for Lenovo laptops and computers, offering financial protection and hassle-free onsite repairs after your base warranty expires.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond the manufacturer warranty.
• Power Surge Protection: Damage from electrical surges is included.

📋 Coverage Details

• Duration: 2 years of coverage starting after your base warranty expires.
• Number of Claims: Unlimited claims allowed during coverage period.
• Claim Limit: No stated maximum payout per claim.

🔧 Service & Repairs

• Service Type: Repair or exchange of failing Lenovo machines.
• Repair Method: Onsite service at your location.
• Replacement Type: Repair or exchange with functioning unit.
• Turnaround Time: Scheduled mutually with customer, typically prompt onsite intervention.
• Parts Quality: Lenovo-trained technicians using Lenovo qualified parts.

📞 Claims Process

• How to File: Through Lenovo repair service representatives during problem determination.
• Support Hours: Business hours with remote initial diagnosis.
• Documentation Required: Product and warranty details as provided.
• Claim Approval: Determined during remote problem diagnosis.
• No Hassle Promise: Lenovo coordinates repair or replacement conveniently at your location.

📱 Eligible Products

• Product Categories: Lenovo laptops and computers under Think branded products.
• Product Condition: New devices with existing base warranty coverage.
• Purchase Requirements: Must match base warranty length and be purchased alongside or after the base warranty.
• Excluded Products: Not applicable for devices without base warranty or mismatched warranty terms.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect device function.
• Intentional damage or misuse.
• Commercial or business use exclusions may apply.
• Software issues, viruses, and data loss.
• Accessories not included in original purchase.
• Loss or theft not covered under this plan.

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians provide professional support.

📦 How to Purchase

• Purchase alongside your Lenovo product or warranty extension.
• Provide product and warranty details at point of sale.
• Receive confirmation and coverage documentation.
• Register your product for warranty extension as required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Lenovo's reliable onsite support and enjoy worry-free ownership.