DELL – 5-Year Extended Warranty / Standard Protection – Laptops & Computers

Reliable extended protection for your device and peace of mind.

The DELL – 5-Year Extended Warranty / Standard Protection – Laptops & Computers provides enhanced coverage for business laptops and computers, upgrading an existing 3-year Basic Onsite warranty to 5 years of ProSupport with expert technical assistance, fast onsite repairs, and comprehensive protection against mechanical and electrical failures and power surges.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer's warranty period.
• Power Surge Protection: Damage from electrical surges included.

📋 Coverage Details

• Duration: 5 years of coverage, starting after the existing 3-year basic onsite warranty expires.
• Coverage Start: After manufacturer’s 3-year Basic Onsite warranty ends.
• Number of Claims: Unlimited claims within coverage period.
• Claim Limit: As per Dell ProSupport terms.

🔧 Service & Repairs

• Service Type: Onsite repair service and troubleshooting.
• Repair Method: Next business day onsite repairs.
• Replacement Type: Replacement with new or certified refurbished parts if required.
• Turnaround Time: Next business day onsite service.
• Parts Quality: OEM certified components.

📞 Claims Process

• How to File: Through Dell service portal or phone support.
• Support Hours: 24/7 direct access to in-region engineers.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Rapid claim processing with proactive diagnosis.
• No Hassle Promise: Streamlined and automated issue resolution.

📱 Eligible Products

• Product Categories: Business laptops and computers (excluding certain models such as LAT 9330).
• Product Condition: New devices covered under registered ProSupport plans.
• Purchase Requirements: Upgrade from an active 3-year Basic Onsite warranty.
• Excluded Products: Consumer models and refurbished units without coverage.

❌ What's Not Covered

• Pre-existing damage or defects present before coverage.
• Cosmetic damage that doesn't affect device function.
• Intentional damage or misuse.
• Software issues, viruses, or data loss.
• Accessories not listed on original purchase.
• Loss or theft (not included in this coverage).

🎁 Additional Benefits

• Tech Support: 24/7 access to Dell expert engineers.
• No Lemon Guarantee: Replacement after repeated failures (subject to terms).
• Transferable: Coverage transferable to a new owner upon sale.
• Multi-Device Discount: Available for business fleets.
• Cancel Anytime: Pro-rated refund if coverage is canceled early.

📦 How to Purchase

• Purchase upgrade through Dell or authorized reseller within warranty timeframe.
• Provide product details and proof of existing coverage.
• Receive confirmation and updated ProSupport coverage documents.
• Register product online if required to activate coverage.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable extended support and enjoy worry-free device ownership.