LENOVO Premier Support Plus Upgrade – Extended service agreement

Comprehensive protection for your Lenovo devices offering peace of mind and financial security.

The LENOVO Premier Support Plus Upgrade provides an extended 4-year warranty with on-site service, including accidental damage protection, for eligible ThinkCentre and ThinkStation laptops and computers. This plan ensures fast, expert repairs, comprehensive coverage against common accidents, and helps protect your investment while minimizing downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond the original manufacturer warranty period.
• Power Surge Protection: Included as part of comprehensive hardware coverage.
• Accidental Damage: Coverage for drops, spills, and cracks protecting against common real-life accidents.
• Screen Damage: Coverage includes cracked or damaged displays arising from accidental damage.
• Battery Degradation: Extended battery warranty up to 4 years ensuring replacement if capacity degrades.
• Theft Protection: Not included.
• Normal Wear and Tear: Coverage not specified; standard exclusions likely apply.

📋 Coverage Details

• Duration: 4 years total coverage including original 3-year manufacturer on-site warranty plus 1 additional year.
• Coverage Start: After original manufacturer 3-year warranty expires, continuing seamlessly for 1 additional year with on-site support.
• Number of Claims: Unlimited claims supported to minimize downtime.
• Claim Limit: Not specified.

🔧 Service & Repairs

• Service Type: Repair or replacement of defective parts and accidental damage repair.
• Repair Method: Next business day on-site service for prompt support.
• Replacement Type: Repair or replacement with Lenovo-certified parts or comparable models.
• Turnaround Time: Typically next business day on-site response.
• Parts Quality: Genuine Lenovo OEM parts and certified components used.

📞 Claims Process

• How to File: Contact Lenovo support via phone, chat, or email to initiate claims and receive unscripted solutions.
• Support Hours: 24/7/365 always-on support.
• Documentation Required: Proof of purchase and device details may be required.
• Claim Approval: Fast approval with direct access to advanced technicians.
• No Hassle Promise: Easy, customer-friendly claim handling ensuring high-quality service.

📱 Eligible Products

• Product Categories: ThinkCentre and ThinkStation desktops and all-in-one computers (Laptops & Computers).
• Product Condition: New and eligible devices within warranty eligible for upgrade.
• Purchase Requirements: Can be added at device purchase or via warranty upgrade after purchase.
• Excluded Products: Non-Lenovo products and devices not originally covered by 3-year on-site warranty.

❌ What's Not Covered

• Pre-existing damage or defects prior to warranty purchase.
• Cosmetic damage that does not affect function.
• Intentional or malicious damage and misuse.
• Commercial or non-warranty approved use outside intended scope.
• Software issues, data loss, or viruses.
• Accessories not included in original product purchase.
• Loss or theft is excluded under this plan.

🎁 Additional Benefits

• Tech Support: 24/7 direct access to Lenovo advanced technicians.
• No Lemon Guarantee: Not specified.
• Transferable: Possible transfer to new owner; terms apply.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase at time of new device buy or upgrade existing warranty through Lenovo Warranty Lookup.
• Provide device serial number and proof of purchase if required.
• Receive confirmation and complete coverage documentation.
• Register product on Lenovo online portal for support and claims.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo Premier Support Plus Upgrade.