LENOVO 4 Year Onsite Support (Add-On)

Reliable onsite support for extended protection and peace of mind.

The LENOVO 4 Year Onsite Support (Add-On) provides an affordable extension to your base warranty with onsite repair coverage for new Lenovo laptops and computers. It ensures your device stays productive with minimized downtime through professional onsite technical assistance.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for defects and failures beyond the manufacturer warranty period.

📋 Coverage Details

• Duration: 4 years of coverage following your base warranty.
• Coverage Start: Effective after primary warranty starts; must match or extend existing warranty length.
• Number of Claims: Unlimited claims within the plan term.
• Claim Limit: Subject to Lenovo’s repair or replacement policies.

🔧 Service & Repairs

• Service Type: Onsite repair or replacement.
• Repair Method: Onsite technician visits customer location for troubleshooting and repair.
• Replacement Type: Repair or exchange with Lenovo qualified parts.
• Turnaround Time: Scheduled mutually between Lenovo and customer.
• Parts Quality: OEM certified parts used for repairs.

📞 Claims Process

• How to File: Customer support via Lenovo service representative.
• Support Hours: Standard Lenovo business hours.
• Documentation Required: Purchase receipt and device details.
• Claim Approval: Problem determination performed remotely before onsite visit.
• No Hassle Promise: Efficient diagnosis and repair with minimal downtime.

📱 Eligible Products

• Product Categories: Laptops & Computers (Think branded products).
• Product Condition: New Lenovo devices with existing warranty.
• Purchase Requirements: Must purchase add-on warranty matching or exceeding base warranty period.
• Excluded Products: Commercial use or products outside Lenovo’s warranty scope.

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage not affecting function
• Intentional damage or misuse
• Commercial or business use not covered
• Software issues, viruses, or data loss
• Accessories not included in original purchase
• Loss or theft (not covered by this add-on service)

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing expert assistance.

📦 How to Purchase

• Purchase with or after your Lenovo device within warranty period.
• Provide product details and proof of purchase.
• Receive confirmation and warranty extension documents from Lenovo.
• Register product coverage online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo onsite warranty support.