DELL Upgrade from 1Y Basic Onsite to 5Y ProSupport
Enhanced protection for your Dell devices with expert support and minimized downtime.
The DELL Upgrade from 1Y Basic Onsite to 5Y ProSupport provides comprehensive extended coverage designed for Dell laptops, desktops, workstations, and accessories. It delivers financial protection through hassle-free repairs and expert troubleshooting, helping to keep your IT environment running smoothly.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered beyond manufacturer's warranty
- Power Surge Protection: Coverage for damage caused by electrical surges
- Accidental Damage: Not included
- Screen Damage: Not included
- Battery Degradation: Not specified
- Theft Protection: Not included
- Normal Wear and Tear: Not specified
📋 Coverage Details
- Duration: 5 years of coverage starting after initial 1-year basic onsite warranty
- Number of Claims: Unlimited claims subject to service terms
- Claim Limit: Not specified
🔧 Service & Repairs
- Service Type: Remote diagnosis followed by next business day onsite repair
- Repair Method: Onsite service
- Replacement Type: Repair preferred; replacement at Dell's discretion
- Turnaround Time: Next business day after remote diagnosis
- Parts Quality: OEM Dell parts
📞 Claims Process
- How to File: Contact Dell support via phone or online portal
- Support Hours: 24/7 technical expert access
- Documentation Required: Product details and purchase information
- Claim Approval: Typically immediate after diagnosis
- No Hassle Promise: Streamlined support experience ensures quick resolution
📱 Eligible Products
- Product Categories: Laptops, desktops, workstations, and related accessories
- Product Condition: New Dell products covered
- Purchase Requirements: Upgrade from existing 1-year basic onsite warranty
- Excluded Products: Non-Dell, commercial use beyond scope, pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting function
- Intentional damage or misuse
- Commercial or business use exceeding standard coverage
- Software issues, viruses, data loss
- Accessories not included with original purchase
- Loss or theft
🎁 Additional Benefits
- Tech Support: 24/7 access to regional technical experts
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Upgrade your existing Dell 1-Year Basic Onsite warranty
- Provide product details and purchase confirmation
- Receive coverage documents upon confirmation
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with Dell ProSupport and enjoy worry-free ownership.
DELL – 5-Year Extended Warranty / ProSupport – Laptops & Computers
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
DELL – 5-Year Extended Warranty / ProSupport – Laptops & Computers
