APC 1-Year On-Site Warranty Extension

Reliable protection for your UPS and internal batteries to keep you covered.

The APC 1-Year On-Site Warranty Extension provides repair and service coverage for your UPS unit and up to four internal batteries, ensuring continued operation and minimizing downtime. This warranty is designed for qualifying UPS products, offering financial protection and expert troubleshooting from certified APC engineers.

✅ What's Covered

• Mechanical/Electrical Failure: Failures and defects detected after the manufacturer warranty period are covered.
• Power Surge Protection: Damage caused by electrical surges is included.
• Accidental Damage: Not covered.
• Screen Damage: Not applicable.
• Battery Degradation: Internal batteries are covered under this service agreement.
• Theft Protection: Not included.
• Normal Wear and Tear: Parts and labor for typical use-related repairs are included.

📋 Coverage Details

• Duration: 1 year of coverage starting from the activation date.
• Coverage Start: Begins after the manufacturer warranty expires or as an extension.
• Number of Claims: Unlimited claims within the coverage term.
• Claim Limit: Subject to statement of work and service contract terms.

🔧 Service & Repairs

• Service Type: Repair and replacement of covered components.
• Repair Method: On-site troubleshooting and repair by certified field service engineers.
• Replacement Type: OEM parts and components used for repairs.
• Turnaround Time: Scheduled to minimize downtime; flexible response times available.
• Parts Quality: Factory trained engineers use certified parts and components.

📞 Claims Process

• How to File: Contact APC service team via phone or online portal.
• Support Hours: Flexible scheduling including off-hours service options.
• Documentation Required: Proof of purchase and service agreement details.
• Claim Approval: Industry standard processing time, supported by experienced engineers.
• No Hassle Promise: Transparent process with clear communication and quality service.

📱 Eligible Products

• Product Categories: Uninterruptible power supplies (UPS) and internal batteries.
• Product Condition: New products and eligible existing units under APC service policies.
• Purchase Requirements: Must be purchased as an extension to qualifying UPS units.
• Excluded Products: Commercial use units outside the coverage scope or pre-existing damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Software issues, viruses, data loss.
• Loss or theft not included.
• Accessories not included in original purchase.
• Commercial use beyond stated coverage.

🎁 Additional Benefits

• Tech Support: Experienced technical support engineers available to assist.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your UPS or within the eligible time frame.
• Provide product and purchase details with confirmation.
• Receive coverage documents upon completion.
• Register product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with APC’s reliable extended warranty for worry-free UPS operation.