APC InfraStruXure Capacity, 1 Year Software Maintenance Contract, 200 Racks

Reliable software support and peace of mind for uninterrupted data center operations.

The APC InfraStruXure Capacity 1 Year Software Maintenance Contract provides comprehensive software maintenance and technical support for data center management software covering up to 200 racks. Designed for licensed users with active contracts, it offers hassle-free updates, expert assistance, and advanced planning tools to keep your infrastructure running smoothly.

✅ What's Covered

• Software Updates: All software upgrades and updates during the contract term.
• Technical Support: 24/7 telephone support from experienced engineers.
• Planning Tools: Physical equipment planning, failure simulation, and load balancing features.
• Capacity Management: Reports on power, cooling, space, and port availability.
• Manageability Features: Equipment browser, device catalog customization, free text search, and generic UPS support.

📋 Coverage Details

• Duration: 1 year of software maintenance coverage from contract activation date.
• Coverage Start: From contract activation date.
• Number of Claims: Unlimited access to software updates and support.
• Claim Limit: Not applicable (software coverage).

🔧 Service & Repairs

• Service Type: Software updates and telephone technical support.
• Repair Method: Remote assistance via phone and software deployment.
• Replacement Type: Not applicable for software support.
• Turnaround Time: Immediate telephone support and regular software updates.
• Parts Quality: Not applicable.

📞 Claims Process

• How to File: Contact 24/7 telephone support for issue resolution.
• Support Hours: 24 hours a day, 7 days a week.
• Documentation Required: Service entitlement certificate and license keys.
• Claim Approval: Immediate on verification of contract entitlements.
• No Hassle Promise: Accessible expert support and timely software updates.

📱 Eligible Products

• Product Categories: Data center management software for racks and infrastructure.
• Product Condition: Valid license key holders with active support contract.
• Purchase Requirements: Contract must be active during support period.
• Excluded Products: Hardware devices, third-party software, and unsupported licenses.

❌ What's Not Covered

• Hardware failures or physical damage.
• Software misuse or unauthorized modifications.
• Commercial liabilities or data loss.
• Non-contractual software versions or expired licenses.

🎁 Additional Benefits

• Tech Support: 24/7 telephone technical assistance included.
• No Lemon Guarantee: Not applicable.
• Transferable: Service entitlement certificates can be managed by customer.
• Multi-Device Discount: Not applicable.
• Cancel Anytime: Contract terms apply; cancellation policy per agreement.

📦 How to Purchase

• Purchase along with software license or renewal contract.
• Provide valid license keys and product details.
• Receive confirmation and Service Entitlement Certificate via email.
• Register products online as required to enable support.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. APC reserves the right to provide software updates and support at their discretion.

Protect your investment with reliable software maintenance and dedicated support for uninterrupted data center performance.