Lenovo 2 Year Onsite Support (Add-On)

Extend your device protection with reliable onsite service for worry-free ownership.

The Lenovo 2 Year Onsite Support (Add-On) extends coverage for eligible new laptops and computers, providing onsite repair by Lenovo-trained technicians. This plan maximizes your device's uptime and safeguards your investment with hassle-free service.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty ends
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 2 years of coverage matching the base warranty length
• Number of Claims: Unlimited claims allowed during coverage term
• Claim Limit: Not specified

🔧 Service & Repairs

• Service Type: Repair or exchange of failing machines
• Repair Method: Onsite service by trained Lenovo technicians
• Replacement Type: Repair or exchange with verified functionality
• Turnaround Time: Coordinated scheduling; typical fast response
• Parts Quality: Lenovo Qualified OEM parts used

📞 Claims Process

• How to File: Contact Lenovo support for remote diagnosis and scheduling
• Support Hours: Business hours; mutual scheduling of onsite visits
• Documentation Required: Device details and proof of purchase
• Claim Approval: Immediate during remote problem determination
• No Hassle Promise: Lenovo handles repair or replacement at your location

📱 Eligible Products

• Product Categories: Laptops & Computers
• Product Condition: New and within warranty term
• Purchase Requirements: Must purchase to match or extend base warranty length
• Excluded Products: Products outside warranty terms or commercial/business use exclusions as per Lenovo policy

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that doesn't affect function
• Intentional damage or misuse
• Commercial or business use exclusions
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss unless due to theft (not included in this plan)

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing expert support

📦 How to Purchase

• Purchase alongside your Lenovo device or warranty extension
• Provide product details and receipt
• Receive confirmation and policy documents
• Register product online if required by Lenovo

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with onsite service support and enjoy worry-free ownership.