Lenovo Onsite Upgrade - Extended service agreement - 2 Years

Reliable onsite coverage for your Lenovo PC ensuring peace of mind and hassle-free repairs.

The Lenovo Onsite Upgrade - Extended service agreement - 2 Years provides extended coverage for eligible ThinkCentre neo and V series desktops and all-in-ones. It offers financial protection by covering parts and labor for hardware failures beyond the manufacturer warranty through convenient onsite service.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the base warranty period.
• Power Surge Protection: Damage from electrical surges is included.
• Accidental Damage: Not included.
• Screen Damage: Not included.
• Battery Degradation: Not included.
• Theft Protection: Not included.
• Normal Wear and Tear: Not included.

📋 Coverage Details

• Duration: 2 years of coverage, extending the existing warranty term.
• Number of Claims: Unlimited claims during coverage period.
• Claim Limit: Subject to Lenovo's repair or replacement policies.

🔧 Service & Repairs

• Service Type: Repair or replacement of failing hardware components.
• Repair Method: Onsite service at the customer's location.
• Replacement Type: Lenovo Qualified parts or comparable models.
• Turnaround Time: Scheduled onsite visit with mutually agreed date and time to minimize downtime.
• Parts Quality: OEM Lenovo parts certified by Lenovo-trained technicians.

📞 Claims Process

• How to File: Remote problem diagnosis followed by onsite service if needed, initiated via Lenovo support channels.
• Support Hours: Standard Lenovo support hours (varies by region).
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Typically approved after remote diagnostics confirm hardware failure.
• No Hassle Promise: Professional Lenovo technician service with customer-focused experience.

📱 Eligible Products

• Product Categories: Lenovo ThinkCentre neo 30a series, V30a-24ITL AIO, V50a-22IMB AIO, V510 desktops/computers.
• Product Condition: New Lenovo products under original manufacturer warranty.
• Purchase Requirements: Must be purchased to match existing warranty duration.
• Excluded Products: Devices outside listed models or with pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect functionality.
• Intentional damage or misuse.
• Commercial or business use outside standard consumer use.
• Software issues, viruses, or data loss.
• Accessories not listed on original purchase.
• Loss (theft not covered).

🎁 Additional Benefits

• Tech Support: Lenovo-trained technicians providing quality service.
• No Lemon Guarantee: Not explicitly included.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your Lenovo device or prior to existing warranty expiry.
• Provide product details and purchase receipt.
• Receive confirmation and warranty documents.
• Register your product online if required by Lenovo.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. LENOVO reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with Lenovo onsite extended coverage.