DELL Upgrade from 3Y ProSupport to 5Y ProSupport
Extended coverage for continued peace of mind and reliable device protection.
The DELL Upgrade from 3Y ProSupport to 5Y ProSupport enhances your existing Dell PC support by adding two more years of expert technical assistance. It provides next business day on-site repairs and 24/7 access to Dell engineers, designed specifically for new commercial business laptops and computers to ensure hassle-free issue resolution and maintain your productivity.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty
- Power Surge Protection: Damage from electrical surges included
- Accidental Damage: Not covered
- Screen Damage: Not covered
- Battery Degradation: Not covered
- Theft Protection: Not covered
- Normal Wear and Tear: Not covered
📋 Coverage Details
- Duration: 5 years total coverage (upgrade from 3 to 5 years)
- Coverage Start: After manufacturer warranty expires or from original purchase date
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to Dell ProSupport terms
🔧 Service & Repairs
- Service Type: On-site repairs and issue resolution
- Repair Method: Next business day on-site service
- Replacement Type: Repair prioritized; replacement if necessary per policy
- Turnaround Time: Next business day response
- Parts Quality: OEM parts and certified components
📞 Claims Process
- How to File: Online portal and 24/7 phone support
- Support Hours: 24/7 technical access
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically immediate or within one business day
- No Hassle Promise: Streamlined claims with proactive support
📱 Eligible Products
- Product Categories: Laptops & Computers (Dell commercial PCs)
- Product Condition: New only
- Purchase Requirements: Must upgrade within coverage eligibility period
- Excluded Products: Consumer non-commercial models, pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use outside defined scope
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss or theft
🎁 Additional Benefits
- Tech Support: 24/7 direct access to Dell engineers
- No Lemon Guarantee: Not specified
- Transferable: Not specified
- Multi-Device Discount: Not specified
- Cancel Anytime: Not specified
📦 How to Purchase
- Purchase as an upgrade within the eligibility period
- Provide product and receipt details
- Receive confirmation and coverage documents from Dell
- Register product online if required by Dell
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with extended support and enjoy worry-free device ownership.
DELL – 5-Year Extended Warranty – Standard Protection – Laptops & Computers
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
DELL – 5-Year Extended Warranty – Standard Protection – Laptops &am...
