DELL Upgrade from 3Y Basic Onsite to 3Y ProSupport

Reliable protection designed to minimize downtime and safeguard your device investment.

The DELL Upgrade from 3Y Basic Onsite to 3Y ProSupport offers enhanced service and support coverage for business-class desktops, including Dell OptiPlex 7000 series. It provides next business day onsite repairs and expert technical assistance to reduce unplanned repair costs and device downtime.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered beyond manufacturer warranty.
• Power Surge Protection: Protection against damage caused by electrical surges included.

📋 Coverage Details

• Duration: 3 years of coverage following warranty upgrade purchase.
• Coverage Start: Begins after original manufacturer warranty expires or as specified.
• Number of Claims: Unlimited claims within coverage term.
• Claim Limit: As per Dell’s ProSupport service terms.

🔧 Service & Repairs

• Service Type: Onsite repair service with options for remote troubleshooting.
• Repair Method: Next business day onsite service for eligible repairs.
• Replacement Type: Refurbished or comparable replacement parts and devices may be used.
• Turnaround Time: Next business day onsite response.
• Parts Quality: OEM Dell parts and certified components.

📞 Claims Process

• How to File: Online portal or direct support hotline available 24/7.
• Support Hours: 24/7 technical support availability.
• Documentation Required: Proof of purchase and product details.
• Claim Approval: Typically approved quickly with minimal delay.
• No Hassle Promise: Streamlined claims process designed for ease and satisfaction.

📱 Eligible Products

• Product Categories: Business desktops including Dell OptiPlex 7000 series.
• Product Condition: New and manufacturer-certified refurbished units eligible.
• Purchase Requirements: Must upgrade warranty within manufacturer’s specified time frame.
• Excluded Products: Consumer-grade devices or products with pre-existing damage.

❌ What's Not Covered

• Pre-existing damage or defects prior to upgrade purchase.
• Cosmetic damage not affecting device function.
• Intentional damage, misuse, or unauthorized repairs.
• Commercial use beyond intended warranty scope.
• Software issues, viruses, or data loss.
• Accessories not included in original product purchase.
• Loss or theft (not covered under this plan).

🎁 Additional Benefits

• Tech Support: 24/7 direct access to Dell in-region engineers.
• Transferable: Warranty transfer options available depending on terms.
• Cancel Anytime: Pro-rated refund available upon cancellation.

📦 How to Purchase

• Purchase upgrade alongside new or existing Dell commercial PCs.
• Provide relevant product and purchase information.
• Receive confirmation and detailed coverage documentation.
• Register product online as per Dell guidelines if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. DELL reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with Dell ProSupport for worry-free device uptime and expert care.