AudioCodes ACTS24X7-MVE_S19/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-MVE_S19/YR warranty/support extension provides 1 year of comprehensive support coverage for AudioCodes devices, ensuring your investment is protected with hassle-free assistance and access to updates and repairs.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year of coverage from activation
• Number of Claims: Unlimited claims during coverage period
• Claim Limit: Subject to terms of the service agreement

🔧 Service & Repairs

• Service Type: Repair and replacement options including repair and return, advance hardware replacement, managed spares
• Repair Method: Remote troubleshooting and depot service
• Replacement Type: New or equivalent hardware replacement
• Turnaround Time: Fast response with 24x7 remote support and 4-hour managed spares service option
• Parts Quality: OEM and certified components

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or 24x7 hotline
• Support Hours: 24/7 urgent issue hotline with extended support hours
• Documentation Required: Proof of purchase, device details
• Claim Approval: Timely updates and resolution tracking
• No Hassle Promise: Efficient claims handling with expert engineers

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes devices
• Product Condition: New devices under warranty extension
• Purchase Requirements: Must be purchased alongside or shortly after the product
• Excluded Products: Commercial misuse and pre-existing damage excluded

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Software issues, viruses, data loss
• Accessories not originally purchased
• Loss (theft not included)

🎁 Additional Benefits

• Tech Support: 24/7 expert technical support included
• Transferable: Warranty support may be transferable depending on terms

📦 How to Purchase

• Purchase with your AudioCodes product or within eligible period after purchase
• Provide product and proof of purchase details at registration
• Receive confirmation and warranty documentation
• Register your product online as required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.