AudioCodes ACTS24X7-M500_S25/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and dedicated support for your AudioCodes products
The AudioCodes ACTS24X7-M500_S25/YR warranty/support extension provides 1 year of Standard Protection coverage for AudioCodes networking equipment. This plan offers financial protection against mechanical and electrical failures beyond the manufacturer warranty, combined with access to expert technical support and software updates to ensure your products stay up-to-date.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after the original manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from purchase date
- Number of Claims: Unlimited claims within the coverage period
- Claim Limit: No specified maximum payout per claim
🔧 Service & Repairs
- Service Type: Repair and replacement options included
- Repair Method: Remote support and hardware replacement services
- Replacement Type: Repair and Return, Advance Hardware Replacement, or Managed Spares service
- Turnaround Time: 24x7 support hotline and fast resolution for urgent cases
- Parts Quality: OEM or certified replacement parts
📞 Claims Process
- How to File: Through AudioCodes iSupport service desk (online ticketing and hotline)
- Support Hours: 24/7 remote support available
- Documentation Required: Proof of purchase and device details needed
- Claim Approval: Fast processing by expert Voice Engineers
- No Hassle Promise: Streamlined support to minimize downtime
📱 Eligible Products
- Product Categories: General Electronics and Networking devices
- Product Condition: New and warrantied AudioCodes products
- Purchase Requirements: Must have active AudioCodes product covered by manufacturer warranty
- Excluded Products: Products with pre-existing damage or outside AudioCodes portfolio
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use outside plan terms
- Software issues, viruses, or data loss
- Accessories not listed on original purchase
- Loss or theft (not included in Standard Protection)
🎁 Additional Benefits
- Tech Support: 24/7 access to expert technical support
- Transferable: Coverage may be transferable to new owner
📦 How to Purchase
- Purchase within warranty period or at point of product sale
- Provide product details and receipt for enrollment
- Receive confirmation and coverage documentation
- Register product via AudioCodes iSupport portal as required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
