AudioCodes ACTS24X7-OV-MS_12/YR Warranty

Reliable protection and support for your AudioCodes products

The AudioCodes ACTS24X7-OV-MS_12/YR Warranty provides 1 year of comprehensive remote technical support and repair coverage for AudioCodes network and telecommunications equipment, ensuring financial protection and hassle-free service after the manufacturer warranty period.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the original manufacturer warranty expires
• Power Surge Protection: Damage from electrical surges included

📋 Coverage Details

• Duration: 1 year coverage starting from purchase date
• Number of Claims: Unlimited support and repair claims
• Claim Limit: Subject to terms of service

🔧 Service & Repairs

• Service Type: Remote diagnostic support and hardware repair or replacement
• Repair Method: Mail-in or depot repair service
• Replacement Type: Repair and return, Advance Hardware Replacement, or Managed Spares options
• Turnaround Time: Standard repair timelines with optional 4-hour Managed Spares
• Parts Quality: OEM parts and certified components used for repairs

📞 Claims Process

• How to File: Use the AudioCodes iSupport online service desk or 24/7 hotline
• Support Hours: 24/7 hotline support for urgent issues
• Documentation Required: Proof of purchase, device information, and issue details
• Claim Approval: Fast assessment and resolution by trained AudioCodes engineers
• No Hassle Promise: Streamlined claim process for quick problem resolution

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes network and telecom equipment
• Product Condition: New devices only
• Purchase Requirements: Warranty purchased to extend existing coverage or within allowed timeframe
• Excluded Products: Commercial misuse, pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects present before warranty
• Intentional damage or misuse
• Software issues, viruses, or data loss
• Accessories not originally purchased
• Loss or theft (not included)

🎁 Additional Benefits

• Tech Support: 24/7 access to AudioCodes technical experts
• Transferable: Transfer warranty coverage to new owner upon resale

📦 How to Purchase

• Purchase with your product or within specified offer duration
• Provide product details and proof of purchase
• Receive warranty confirmation and coverage documents
• Register product online if required for support access

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AUDIOCODES reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with trusted support and reliable repair service.