AudioCodes ACTS24X7-MTGS_S2/YR Warranty/Support Extension

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-MTGS_S2/YR extended warranty provides one year of comprehensive coverage including technical support and hardware repair services for AudioCodes devices. It ensures hassle-free repairs and access to software updates, extending the life and performance of your investment.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for component failures and defects after manufacturer warranty expiration
• Power Surge Protection: Included protection against damage from electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from purchase date
• Number of Claims: Unlimited claims during the coverage period
• Claim Limit: Subject to service terms – repair or replacement as approved

🔧 Service & Repairs

• Service Type: Repair and replacement services, including Standard Repair and Return
• Repair Method: Mail-in or depot service handled by certified technicians
• Replacement Type: Refurbished or comparable model replacements when necessary
• Turnaround Time: Efficient service turnaround, depending on issue and region
• Parts Quality: OEM or certified replacement parts used for repairs

📞 Claims Process

• How to File: Through the AudioCodes iSupport service desk online or via hotline
• Support Hours: 24/7 hotline support for urgent issues
• Documentation Required: Proof of purchase, product details, and incident description
• Claim Approval: Timely assessment and updates provided throughout the process
• No Hassle Promise: Streamlined claim handling by experienced AudioCodes engineers

📱 Eligible Products

• Product Categories: General Electronics encompassing AudioCodes devices
• Product Condition: New or manufacturer-certified products eligible
• Purchase Requirements: Must be purchased with or within a specified period after product acquisition
• Excluded Products: Commercial misuse or pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Commercial or business use coverage exclusions
• Software issues, viruses, or data loss
• Accessories not included in original product purchase
• Loss or theft (unless specified in coverage)

🎁 Additional Benefits

• Tech Support: 24/7 remote technical assistance by knowledgeable engineers

📦 How to Purchase

• Purchase at point of sale or within the approved window after the product purchase
• Provide product details and proof of purchase to activate coverage
• Receive confirmation and warranty documents for your records
• Register product online if required to initiate coverage

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with AudioCodes extended warranty and enjoy worry-free ownership.