AudioCodes ACTS24X7-MSW_S16/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and expert support for your AudioCodes products.

The AudioCodes ACTS24X7-MSW_S16/YR Warranty provides comprehensive remote technical support and repair services for eligible AudioCodes equipment. Designed to extend your coverage beyond the manufacturer’s warranty, it ensures hassle-free resolution of operational issues while protecting your investment.

✅ What's Covered

• Mechanical/Electrical Failure: Failures and defects beyond the factory warranty period.
• Power Surge Protection: Damage caused by electrical surges is included.
• Accidental Damage: Not included.
• Screen Damage: Not included.
• Battery Degradation: Not included.
• Theft Protection: Not included.
• Normal Wear and Tear: Not included.

📋 Coverage Details

• Duration: 1 year of coverage starting from the date of purchase.
• Number of Claims: Unlimited claims during the plan term.
• Claim Limit: Subject to maximum payout as per service agreement.

🔧 Service & Repairs

• Service Type: Repair and replacement services included.
• Repair Method: Remote support; hardware repair and Return-to-Depot service.
• Replacement Type: Refurbished or comparable model replacements.
• Turnaround Time: Standard repair times, with options for 4-hour managed spares available.
• Parts Quality: OEM and certified components used.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk online or hotline.
• Support Hours: 24/7 hotline support for urgent issues.
• Documentation Required: Proof of purchase, product details, and incident description.
• Claim Approval: Typically within 24-48 hours.
• No Hassle Promise: Easy process ensuring fast and effective support.

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes network and communication equipment.
• Product Condition: New products eligible.
• Purchase Requirements: Warranty extension must be purchased before original warranty expires.
• Excluded Products: Commercial use, pre-existing damage not covered.

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not impact functionality
• Intentional damage or misuse
• Commercial or business use exclusions apply
• Software issues, viruses, data loss
• Accessories not included in original product purchase
• Loss or theft (unless separate coverage is purchased)

🎁 Additional Benefits

• Tech Support: 24/7 global technical support by AudioCodes experts.
• No Lemon Guarantee: Not applicable.
• Transferable: Standard warranty extensions may be transferable; verify at purchase.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Pro-rated refund policy may apply per agreement.

📦 How to Purchase

• Purchase with or before original warranty expires.
• Provide product serial number and receipt.
• Receive confirmation and coverage documentation.
• Register product via AudioCodes portal if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable coverage and enjoy worry-free ownership.