AudioCodes ACTS9X5-SBC_S58/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection and support for your AudioCodes products.

The AudioCodes ACTS9X5-SBC_S58/YR warranty/support extension provides 1 year of standard protection for your general electronics. It covers hardware repair and replacement services to keep your investment safe with hassle-free support from AudioCodes’ technical experts.

✅ What's Covered

• Mechanical/Electrical Failure: Component defects and failures covered after manufacturer warranty period.
• Power Surge Protection: Covers damage caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting at purchase.
• Number of Claims: Unlimited claims allowed within coverage period.
• Claim Limit: Subject to terms of the plan.

🔧 Service & Repairs

• Service Type: Repair and replacement options available.
• Repair Method: Remote support with options for hardware servicing including Repair and Return or Advance Hardware Replacement.
• Replacement Type: Refurbished or comparable models may be provided.
• Turnaround Time: Fast service with 4-hour Managed Spares option available.
• Parts Quality: OEM and certified components used.

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk or 24x7 hotline for urgent issues.
• Support Hours: 9x5 or 24x7 support options.
• Documentation Required: Purchase receipt and product details.
• Claim Approval: Timely approvals managed by experienced engineers.
• No Hassle Promise: Easy claim process focused on fast resolution.

📱 Eligible Products

• Product Categories: General Electronics including AudioCodes network hardware.
• Product Condition: New products eligible.
• Purchase Requirements: Must be purchased at time of product or within allowable timeframe.
• Excluded Products: Commercial misuse and pre-existing damages excluded.

❌ What's Not Covered

• Pre-existing damage or defects.
• Cosmetic damage that does not affect function.
• Intentional damage or misuse.
• Commercial or business use not covered.
• Software issues, viruses, or data loss.
• Accessories outside original purchase.
• Loss unless theft coverage included.

🎁 Additional Benefits

• Tech Support: Access to 24/7 global technical support.
• No Lemon Guarantee: Not applicable.
• Transferable: Not specified.
• Multi-Device Discount: Not offered.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with product or shortly afterward.
• Provide product and purchase details.
• Receive confirmation and coverage documentation.
• Register product online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty protection.