AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection for your AudioCodes products and peace of mind.
The AudioCodes ACTS 1 license(s) 1 year(s) warranty provides standard protection for your AudioCodes equipment. Eligible products receive comprehensive technical support, software upgrades, and hardware replacement services, ensuring financial protection and hassle-free repairs beyond the manufacturer’s warranty.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects after the manufacturer warranty period.
- Power Surge Protection: Damage caused by electrical surges included.
📋 Coverage Details
- Duration: 1 year of coverage starting from contract activation.
- Number of Claims: Unlimited claims during the coverage period.
- Claim Limit: Subject to service terms; contact support for details.
🔧 Service & Repairs
- Service Type: Repair and replacement options.
- Repair Method: Depot and carry-in service availability.
- Replacement Type: Certified refurbished or comparable units.
- Turnaround Time: Fast response with 4-hour or next business day options.
- Parts Quality: OEM and certified components.
📞 Claims Process
- How to File: Online portal and phone support.
- Support Hours: 24/7 technical support available.
- Documentation Required: Receipt, product details.
- Claim Approval: Typically processed within 48 hours.
- No Hassle Promise: Streamlined claim processing for customer ease.
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes network equipment.
- Product Condition: New products only.
- Purchase Requirements: Typically purchased with the product or upon renewal.
- Excluded Products: Commercial use and pre-existing damages excluded.
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Accessories not originally purchased
- Loss (theft coverage not included)
🎁 Additional Benefits
- Tech Support: 24/7 dedicated technical support included.
📦 How to Purchase
- Purchase with your product or through your reseller.
- Provide purchase receipts and product details.
- Receive confirmation and coverage documentation.
- Register your product online if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty coverage.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
