AudioCodes ACTS24X7-M4K_S35/YR warranty/support extension 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-M4K_S35/YR warranty/support extension provides 1 year of Level 2-4 remote technical support and hardware replacement options for deployed products, ensuring financial protection and hassle-free service beyond the manufacturer warranty. This plan covers your General Electronics devices with comprehensive support and repair services.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date
- Number of Claims: Unlimited claims within coverage period
- Claim Limit: Subject to plan terms and hardware replacement options
🔧 Service & Repairs
- Service Type: Remote technical support, hardware repair, and replacement
- Repair Method: Repair and return, advance hardware replacement, managed spares
- Replacement Type: New or refurbished hardware as applicable
- Turnaround Time: 24/7 urgent priority support with various repair options
- Parts Quality: OEM or certified parts
📞 Claims Process
- How to File: Contact via remote support channels, phone, or online portal
- Support Hours: 24 hours a day, 7 days a week for urgent issues; business hours for others
- Documentation Required: Proof of purchase and device details
- Claim Approval: Prompt evaluation by technical support team
- No Hassle Promise: Streamlined process for quick resolution
📱 Eligible Products
- Product Categories: General Electronics products supported by AudioCodes
- Product Condition: New and deployed products eligible
- Purchase Requirements: Must enroll within the specified timeframe after product deployment
- Excluded Products: Commercial use and pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect performance
- Intentional damage or misuse
- Commercial or business use outside terms
- Software issues, viruses, or data loss
- Accessories not originally purchased with covered product
- Loss (unless theft coverage is included separately)
🎁 Additional Benefits
- Tech Support: 24/7 Level 2-4 remote technical support
📦 How to Purchase
- Purchase with your AudioCodes product or within required timeframe
- Provide product details and proof of purchase
- Receive confirmation and support documentation
- Register your coverage online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty and support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
