AudioCodes ACTS24X7-SMWM_S26/YR Warranty Support Extension

Reliable protection for your AudioCodes equipment, ensuring peace of mind and seamless support.

The AudioCodes ACTS24X7-SMWM_S26/YR Warranty Support Extension provides comprehensive standard protection for AudioCodes products, offering 1 year of coverage that includes mechanical and electrical failure repairs after the manufacturer warranty expires. This plan ensures hassle-free service and expert technical support to keep your equipment operating smoothly.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for component failures and defects following the expiration of the manufacturer warranty
• Power Surge Protection: Protection against damage caused by electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from date of purchase
• Number of Claims: Unlimited claims throughout the coverage period
• Claim Limit: Subject to terms and conditions of the plan

🔧 Service & Repairs

• Service Type: Repair and replacement services available
• Repair Method: Remote support, with options for Repair and Return or Advance Hardware Replacement
• Replacement Type: May include repaired, refurbished, or comparable models
• Turnaround Time: Expedited repairs with options for managed spares and 4-hour replacement services
• Parts Quality: Use of OEM or certified parts

📞 Claims Process

• How to File: Via AudioCodes iSupport service desk, phone hotline available 24/7 for urgent issues
• Support Hours: 24x7 technical support from AudioCodes Voice Engineers
• Documentation Required: Proof of purchase and product details
• Claim Approval: Fast response with status updates available
• No Hassle Promise: Streamlined claim process for customer convenience

📱 Eligible Products

• Product Categories: General Electronics—applicable to AudioCodes communication products
• Product Condition: New products eligible
• Purchase Requirements: Must purchase warranty extension at time of or shortly after product acquisition
• Excluded Products: Commercial use or pre-existing damage not covered

❌ What's Not Covered

• Pre-existing damage or defects
• Cosmetic damage that does not affect product function
• Intentional damage or misuse
• Commercial or business use exclusion
• Software issues, viruses, and data loss
• Accessories not included in original purchase
• Loss unless theft coverage is purchased separately

🎁 Additional Benefits

• Tech Support: 24/7 access to technical assistance

📦 How to Purchase

• Purchase alongside your AudioCodes product or within the allowed timeframe
• Provide product details and proof of purchase
• Receive confirmation and warranty documents
• Register product coverage online if required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable standard protection and enjoy worry-free ownership of your AudioCodes equipment.