AudioCodes ACTS24X7-SBC_S83/YR Warranty/Support Extension 1 license(s) 1 year(s)
Reliable protection and dedicated support for your AudioCodes products
The AudioCodes ACTS24X7-SBC_S83/YR provides 1 year of extended warranty and support coverage designed to protect your investment in AudioCodes devices. Eligible products receive coverage for mechanical and electrical failures beyond the manufacturer warranty, along with access to software updates and remote technical support, ensuring hassle-free repairs and continued product performance.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expires
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from warranty activation
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to plan terms and product value
🔧 Service & Repairs
- Service Type: Repair and replacement options available
- Repair Method: Remote support and depot service
- Replacement Type: Refurbished or comparable model if repair is not possible
- Turnaround Time: Standard repair and return times apply
- Parts Quality: OEM-certified components used
📞 Claims Process
- How to File: Through AudioCodes iSupport service desk or 24/7 hotline
- Support Hours: 24/7 technical support available for urgent issues
- Documentation Required: Purchase receipt and device information
- Claim Approval: Typically processed promptly by support team
- No Hassle Promise: Easy claims process with clear updates and support
📱 Eligible Products
- Product Categories: General Electronics, including AudioCodes devices
- Product Condition: New devices eligible
- Purchase Requirements: Must be purchased alongside or shortly after device purchase
- Excluded Products: Commercial use or pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage that does not affect function
- Intentional damage or misuse
- Commercial or business use
- Software issues, viruses, data loss
- Accessories not listed on original purchase
- Loss (unless theft coverage included, which it is not)
🎁 Additional Benefits
- Tech Support: 24/7 technical support from AudioCodes experts
📦 How to Purchase
- Purchase with your AudioCodes product or within the allowed period
- Provide product details and proof of purchase
- Receive confirmation and coverage documentation
- Register your product online if required
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with comprehensive coverage and enjoy worry-free ownership.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
