AudioCodes ACTS24X7-OVOC_S63YR Extended Warranty

Reliable protection for your AudioCodes products, ensuring peace of mind and cost savings on repairs.

The AudioCodes ACTS24X7-OVOC_S63YR Extended Warranty offers 1 year of Standard Protection coverage designed for AudioCodes network equipment. This plan provides financial protection against mechanical and electrical failures as well as power surge damage, supporting hassle-free repairs and ongoing functionality.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the standard manufacturer warranty period.
• Power Surge Protection: Protection against damage caused by electrical surges.

📋 Coverage Details

• Duration: 1 year of coverage starting from the warranty activation date.
• Number of Claims: Unlimited claims supported during coverage period.
• Claim Limit: Subject to terms outlined in the protection agreement.

🔧 Service & Repairs

• Service Type: Repair and return service, with options for managed spares and advance hardware replacement.
• Repair Method: Mail-in or depot service; local presence ensures timely support.
• Replacement Type: Refurbished or comparable model provided when necessary.
• Turnaround Time: Fast resolution supported by global technicians.
• Parts Quality: Genuine certified parts used for repairs and replacements.

📞 Claims Process

• How to File: Submit claims through AudioCodes iSupport service desk or 24/7 hotline.
• Support Hours: 24x7 support available for urgent issues.
• Documentation Required: Proof of purchase and detailed issue descriptions.
• Claim Approval: Typically processed promptly by specialized engineers.
• No Hassle Promise: Straightforward, customer-friendly claims handling.

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes network devices.
• Product Condition: New products eligible for coverage.
• Purchase Requirements: Warranty extension purchased within specified time frame of original product purchase.
• Excluded Products: Commercial misuse and pre-existing damages are not covered.

❌ What's Not Covered

• Pre-existing damage or defects not identified at coverage start.
• Cosmetic damage not affecting function.
• Intentional damage or misuse causing failure.
• Commercial or business use exclusions.
• Software issues, viruses, or data loss.
• Accessories not purchased with original device.
• Loss or theft, unless covered by separate plans.

🎁 Additional Benefits

• Tech Support: Access to 24/7 expert technical support.

📦 How to Purchase

• Purchase with your AudioCodes product or within the allowed extension period.
• Provide product details and proof of purchase.
• Receive confirmation and coverage documentation.
• Register your plan online if required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with this extended warranty.