AudioCodes ACTS9X5-CCE_S22/YR warranty/support extension 1 license(s) 1 year(s)

Reliable protection for your investment with expert support and coverage

The AudioCodes ACTS9X5-CCE_S22/YR warranty/support extension provides one year of comprehensive standard protection for your AudioCodes products. This plan offers financial protection and fast, hassle-free repairs backed by specialized AudioCodes engineers for a worry-free experience.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period expires
• Power Surge Protection: Coverage against damage from electrical surges

📋 Coverage Details

• Duration: 1 year of coverage from the date of purchase
• Number of Claims: Unlimited claims within the coverage period
• Claim Limit: Subject to terms of the service agreement

🔧 Service & Repairs

• Service Type: Repair and return services, with options for advance hardware replacement and managed spares
• Repair Method: Remote support plus mail-in or depot service
• Replacement Type: Repair or replacement with equivalent parts or hardware
• Turnaround Time: Options include standard and prioritized 4-hour managed spares
• Parts Quality: OEM and certified components used for repairs

📞 Claims Process

• How to File: Via the AudioCodes iSupport service desk and 24x7 hotline for urgent issues
• Support Hours: 24/7 hotline support and business hours for standard service
• Documentation Required: Proof of purchase, device details, and incident description
• Claim Approval: Typically fast response and resolution by experienced engineers
• No Hassle Promise: Easy ticketing system and transparent status updates provided

📱 Eligible Products

• Product Categories: General Electronics, specifically AudioCodes products covered
• Product Condition: New and eligible products under manufacturer guidelines
• Purchase Requirements: Must be purchased alongside or before expiration of manufacturer warranty
• Excluded Products: Commercial use, pre-existing damage, and unsupported product lines

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Commercial or business use
• Software issues, viruses, data loss
• Accessories not included in original purchase
• Loss (unless theft coverage included, which is not in this plan)

🎁 Additional Benefits

• Tech Support: Access to expert AudioCodes Voice Engineers and 24/7 technical support hotline

📦 How to Purchase

• Purchase with your AudioCodes product or within the warranty extension period
• Provide product and purchase details to confirm eligibility
• Receive confirmation and coverage documentation electronically
• Register product online if required to activate coverage

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment and enjoy worry-free ownership with AudioCodes extended warranty.