AudioCodes ACTS24X7-M4K_S23/YR warranty/support extension 1 year
Reliable protection for your AudioCodes products
The AudioCodes ACTS24X7-M4K_S23/YR warranty/support extension provides 1 year of Level 2-4 remote technical support and hardware replacement options designed to protect your deployed General Electronics products beyond the manufacturer warranty. Ensure hassle-free repairs and continuous expert assistance for uninterrupted performance.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Damage caused by electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting from the end of the manufacturer warranty
- Number of Claims: Unlimited claims during coverage period
- Claim Limit: Subject to plan terms, comprehensive hardware repair or replacement
🔧 Service & Repairs
- Service Type: Repair, replacement, or managed spares options
- Repair Method: Remote support and advance hardware replacement
- Replacement Type: New or refurbished hardware depending on availability
- Turnaround Time: 4-hour managed spares service available
- Parts Quality: OEM certified components
📞 Claims Process
- How to File: Via online portal or dedicated support line
- Support Hours: 24/7 for urgent issues, business hours for others
- Documentation Required: Proof of purchase and product information
- Claim Approval: Typically processed promptly with expert review
- No Hassle Promise: Streamlined process to minimize downtime
📱 Eligible Products
- Product Categories: General Electronics deployed products
- Product Condition: New and deployed units covered
- Purchase Requirements: Must purchase within warranty expiration
- Excluded Products: Commercial misuse and pre-existing damage
❌ What's Not Covered
- Pre-existing damage or defects
- Intentional damage or misuse
- Commercial or business use exclusions
- Software issues, viruses, data loss
- Accessories not included in original purchase
- Loss or theft (not included in Standard Protection)
🎁 Additional Benefits
- Tech Support: 24/7 remote technical support included
- Cancel Anytime: Pro-rated refund available upon cancellation
📦 How to Purchase
- Purchase alongside your AudioCodes product or before coverage expiration
- Provide purchase proof and product details
- Receive confirmation and warranty documents
- Register product online if applicable
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with extended coverage for worry-free ownership and financial security.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
