AudioCodes ACTS24X7-M500_S10/YR Warranty

Reliable protection and support for your AudioCodes products.

The AudioCodes ACTS24X7-M500_S10/YR Warranty offers comprehensive standard protection coverage for AudioCodes devices, including software updates, patches, and hardware repair options. Designed for general electronics, this plan ensures financial protection and hassle-free repairs beyond the manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Coverage for hardware defects and failures after the original manufacturer warranty expires.
• Power Surge Protection: Protection from damage caused by electrical surges is included.
• Accidental Damage: Not included.
• Screen Damage: Not included.
• Battery Degradation: Not specified.
• Theft Protection: Not included.
• Normal Wear and Tear: Not specified.

📋 Coverage Details

• Duration: 1 year of coverage starting from the warranty purchase date.
• Number of Claims: Unlimited claims within the coverage period.
• Claim Limit: Not specified.

🔧 Service & Repairs

• Service Type: Repair and standard hardware replacement options.
• Repair Method: Depot mail-in repair service and advance hardware replacement options.
• Replacement Type: Refurbished or equivalent model replacement.
• Turnaround Time: Typically managed within contracted support timelines including 4-hour managed spares.
• Parts Quality: OEM parts and certified components used for repairs.

📞 Claims Process

• How to File: Online through AudioCodes iSupport service desk and 24/7 hotline support for urgent issues.
• Support Hours: 24/7 global technical support.
• Documentation Required: Purchase receipt, product details, and support ticket.
• Claim Approval: Prompt review with status updates provided throughout the process.
• No Hassle Promise: Dedicated technical engineers ensure fast and effective problem resolution.

📱 Eligible Products

• Product Categories: General electronics from AudioCodes eligible for support coverage.
• Product Condition: New products under manufacturer warranty eligible.
• Purchase Requirements: Must be purchased within warranty and support contract terms.
• Excluded Products: Commercial use and pre-existing damages are excluded.

❌ What's Not Covered

• Pre-existing damage or defects.
• Accidental damage not included under this plan.
• Intentional damage or misuse.
• Commercial or business use.
• Software issues, viruses, or data loss.
• Accessories not included in the original purchase.
• Loss of device (theft not covered).

🎁 Additional Benefits

• Tech Support: 24/7 dedicated technical support from AudioCodes voice engineers.
• No Lemon Guarantee: Not specified.
• Transferable: Not specified.
• Multi-Device Discount: Not specified.
• Cancel Anytime: Not specified.

📦 How to Purchase

• Purchase with your AudioCodes product or within contract terms.
• Provide product details and proof of purchase.
• Receive confirmation and full coverage documentation.
• Register your product online as required.

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and avoid unexpected repair costs with the AudioCodes extended warranty.