AudioCodes ACTS24X7-MSE_S2/YR warranty/support extension 1 license(s) 1 year(s)
Reliable protection and expert support for your AudioCodes products
The AudioCodes ACTS24X7-MSE_S2/YR warranty/support extension provides 1 year of comprehensive technical support and hardware repair coverage for AudioCodes devices. Designed to extend your device’s lifecycle, it offers financial protection and prompt assistance to minimize downtime and repair costs.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty period.
- Power Surge Protection: Damage caused by electrical surges included.
📋 Coverage Details
- Duration: 1 year of coverage starting from activation date.
- Number of Claims: Unlimited claims during coverage period.
- Claim Limit: Subject to terms of the protection plan.
🔧 Service & Repairs
- Service Type: Repair and return or advance hardware replacement options.
- Repair Method: Mail-in or depot service.
- Replacement Type: Refurbished or comparable model as needed.
- Turnaround Time: Typically fast repairs with options for managed spares and advance replacement.
- Parts Quality: OEM parts and certified components used.
📞 Claims Process
- How to File: Submit claims via AudioCodes iSupport online portal or 24/7 hotline.
- Support Hours: 24/7 global support availability.
- Documentation Required: Proof of purchase, device information, and incident details.
- Claim Approval: Rapid approval and status updates through support desk.
- No Hassle Promise: Streamlined claim handling with technical expertise.
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes networking hardware.
- Product Condition: New devices covered.
- Purchase Requirements: Warranty extension purchased within standard eligibility period.
- Excluded Products: Commercial misuse, pre-existing damage, and out-of-scope items excluded.
❌ What's Not Covered
- Pre-existing damage or defects.
- Intentional damage or misuse.
- Cosmetic damage that does not affect function.
- Commercial or business use if not authorized.
- Software issues, viruses, and data loss.
- Accessories not included in original purchase.
- Loss unrelated to theft.
🎁 Additional Benefits
- Tech Support: 24/7 technical support by AudioCodes experts.
- Transferable: Warranty may be transferred if allowed by plan terms.
📦 How to Purchase
- Purchase with your AudioCodes product or within manufacturer-specified timeframe.
- Provide product details and proof of purchase at time of enrollment.
- Receive confirmation and access to warranty documents.
- Register product online through AudioCodes support portal if required.
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment and enjoy worry-free ownership with AudioCodes extended support.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
