AudioCodes ACTS 1 license(s) 1 year(s)
Reliable protection and support for your AudioCodes products
The AudioCodes ACTS 1 license(s) 1 year(s) provides comprehensive support for AudioCodes devices, delivering financial protection and hassle-free repairs through a one-year extended warranty. This coverage is designed for customers seeking continuous technical support and hardware repair services beyond the manufacturer warranty.
✅ What's Covered
- Mechanical/Electrical Failure: Component failures and defects covered after manufacturer warranty expiration
- Power Surge Protection: Damage from electrical surges included
📋 Coverage Details
- Duration: 1 year of coverage starting after manufacturer warranty ends
- Number of Claims: Unlimited claims within coverage period
- Claim Limit: Subject to AudioCodes support program terms
🔧 Service & Repairs
- Service Type: Repair and hardware replacement options available
- Repair Method: Depot and advanced hardware replacement services
- Replacement Type: New or refurbished models as replacement
- Turnaround Time: 4-hour or next business day response for hardware replacement
- Parts Quality: OEM and certified components used for repairs
📞 Claims Process
- How to File: Contact AudioCodes support or submit through reseller channels
- Support Hours: 24/7 technical support access
- Documentation Required: Proof of purchase and product details
- Claim Approval: Typically processed promptly by AudioCodes support team
- No Hassle Promise: Streamlined claim handling process for customer satisfaction
📱 Eligible Products
- Product Categories: General Electronics including AudioCodes network devices
- Product Condition: New products covered under the support program
- Purchase Requirements: Contract valid upon purchase or renewal
- Excluded Products: Commercial misuse or pre-existing damage not covered
❌ What's Not Covered
- Pre-existing damage or defects
- Cosmetic damage not affecting functionality
- Intentional damage or misuse
- Commercial or business use exclusion
- Software issues, viruses, or data loss
- Accessories not part of original purchase
- Loss excluding theft coverage
🎁 Additional Benefits
- Tech Support: Access to 24/7 expert technical support
- Transferable: Warranty transferable to new owners upon sale
📦 How to Purchase
- Purchase via authorized reseller or AudioCodes directly
- Provide product and purchase details at time of sale
- Receive confirmation and warranty documents
- Registration may be required depending on reseller process
📄 Terms & Conditions
Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.
Protect your investment with reliable coverage and enjoy worry-free ownership of your AudioCodes products.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – General Electronics
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Care information
Care information
- If you discover a fault within 14 days of receiving your item(s), we will help you replace or repair it. Please email us at hello@techforgood.com.au.
- Our warranty policy can be found here.
Delivery and Shipping
Delivery and Shipping
- Orders received before 12pm (AEST) are dispatched same day (Mon-Fri only)
- Orders are only processed Monday-Friday (and not on public holidays).
- You can expect your order to arrive within 3-5 days.
- We do not ship to PO box addresses.
- Our full shipping policy can be found here.
AUDIOCODES – 1-Year Extended Warranty / Standard Protection – Gener...
