AudioCodes ACTS24X7-M4K_S28/YR warranty/support extension 1 year(s)

Reliable extended protection for your AudioCodes products

The AudioCodes ACTS24X7-M4K_S28/YR warranty/support extension offers 1 year of Level 2-4 remote technical support and warranty coverage for deployed AudioCodes products. Designed to provide financial protection and hassle-free assistance, this plan ensures you have access to expert help and hardware replacement options beyond the standard manufacturer warranty.

✅ What's Covered

• Mechanical/Electrical Failure: Component failures and defects covered after the manufacturer warranty period
• Power Surge Protection: Included damage coverage from electrical surges

📋 Coverage Details

• Duration: 1 year of coverage starting from activation
• Number of Claims: Unlimited claims during the term
• Claim Limit: Subject to terms of service and plan limits

🔧 Service & Repairs

• Service Type: Repair, replacement, or reimbursement options available
• Repair Method: Remote technical support with possible advance hardware replacement
• Replacement Type: New or refurbished equivalent model
• Turnaround Time: Includes 4-hour managed spares service for urgent issues
• Parts Quality: OEM or certified components used for repairs

📞 Claims Process

• How to File: Via phone or online portal supported by global support team
• Support Hours: 24/7 availability for urgent priority, 9x5 for others
• Documentation Required: Proof of purchase, device information, and issue details
• Claim Approval: Typically approved promptly based on issue severity
• No Hassle Promise: Streamlined process for quick resolution

📱 Eligible Products

• Product Categories: General Electronics – AudioCodes deployed hardware products
• Product Condition: New and deployed products eligible
• Purchase Requirements: Must purchase warranty extension within product eligibility period
• Excluded Products: Commercial misuse or physical damage outside warranty terms

❌ What's Not Covered

• Pre-existing damage or defects
• Intentional damage or misuse
• Software issues, viruses, or data loss
• Loss or theft (not included in this plan)

🎁 Additional Benefits

• Tech Support: 24/7 technical support for urgent issues

📦 How to Purchase

• Purchase extension with product or within eligibility period
• Provide product details and proof of purchase
• Receive confirmation and warranty documentation
• Register online as required

📄 Terms & Conditions

Full terms and conditions available upon purchase. Coverage is subject to the terms of the protection plan agreement. AudioCodes reserves the right to repair, replace, or reimburse at their discretion.

Protect your investment with reliable support and avoid unexpected repair costs.